Field Service Technician

2 days ago

Richmond, VA, United States Bizerba Full time
Get started now with Bizerba

For our location in Richmond, VA we are looking for a

Field Service Technician - Industrial Systems

Transform Your Skills into Solutions; Join Us as a Field Service Technician and Shape Your Career

We're currently looking to hire a Field Service Technician to support our growing Industrial division in the Virginia territory, with a strong preference for candidates located near Richmond, VA, as this position includes in-office work with occasional travel.In this role, you'll be the face of Bizerba within your region, providing service for scheduled jobs, emergency repairs, and installations on equipment such as industrial scales, X-rays, metal detectors, vision systems, touch screens, and labelers. This position requires a customer-focused mindset, strong analytical skills, and the ability to work independently. We're also excited to offer a fully paid, 11-week training program in Richmond, VA, to help you build the technical skills needed to succeed in the role.

Your tasks

  • Perform equipment installations and/or service at various customers locations locally and nationwide if necessary.
  • Perform scheduled work on Preventive Maintenance Programs and Service Contracts
  • Responsible for maintaining a personal parts stock.
  • Annual inventory counts must be within -5% discrepancy.
  • Provide technical support for customers and distributors including on-call support on a rotational basis to include on-call checking shared email folders and answering service calls.
  • Perform remote service and e-service.
  • Training skills include ability to perform demonstrations of equipment capabilities, function and maintenance to operators and maintenance Crews.
  • Handle technical correspondence with key customers.
  • Communicate technical issues and problems to head Industrial office and work together on solutions.
  • Prepare, communicate, and publish technical documentations for regular installations and projects.
  • Comply with company objectives as regards to budget goals and profits, and in fulfilling reporting requirements
  • Accurate and consistent logging in ADP and SIS
  • Closing out work order tickets on time with descriptive details
  • Detailed daily reporting of services provided at customers.
  • Timely expense reporting
  • Responsible for proper upkeep and maintenance of provided company service vehicle(s)
  • Responsible for keeping the spare parts in new/sellable condition and safe packaging.
  • Responsible for the proper upkeep of company issued equipment including tools, equipment, phone, laptop, and so forth.
Your profile
  • Associate degree or equivalent from a two-year technical school or college
  • Strong electrical and mechanical skills are a must.
  • Able to travel frequently, up to several hours of driving per day possible. Must be open to on-call and occasional weekends and/or overnight travel. Typical travel is 50-80% plus overnight. (Food stipend and travel expenses covered)
  • Excellent customer service skills as this position acts as the "face" of the Company.
  • Must possess basic computer skills and knowledge.
  • High level of integrity and work ethic including being energetic, and self-motivated
  • Able to work independently and remotely with project teams.
  • Possess a valid driver's license and be able to successfully pass a criminal background and driving record check, as well as a pre-employment drug screen.

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