Senior Customer Success Manager, Public Sector

6 days ago

New York, NY, United States Summer Full time
Who We Are

Summer is a Certified B Corp® on a mission to restore financial freedom for the 46 million Americans burdened by student debt. We combine deep policy expertise with powerful technology to simplify every step of college cost planning and loan repayment. We have helped people save an average of $278 per month and more than $1.8 billion in total savings to date.

By partnering with leading employers, cities, and financial institutions, including ADP, the City of New York, Banc of California, Norton Healthcare, and the American Federation of Teachers, Summer helps millions of Americans move closer to a debt-free future.

Backed by $30 million in funding from top investors including Rebalance Capital, SemperVirens, QED Investors, General Catalyst, and Flourish Ventures, we're building the infrastructure that powers student loan relief and education affordability in America.
Your Role

As Senior Client Success Manager, Public Sector, you will own day-to-day management of our largest government client, manage other government clients, while preparing our next public sector clients to launch. You'll coordinate teams, keep integrations and reporting on track, manage risks, and lead clear, outcome-focused updates with senior leaders. You'll work closely with Product, Marketing, Member Success, and Data teams to ensure government employees and city residents get real results. You'll help build the playbook for how Summer serves the government sector and create the foundation for expansion into additional government clients. Your work will directly support public servants and residents navigating student debt while proving Summer's value to cities and states nationwide.

As Summer continues to grow quickly, this presents an opportunity for the Senior Customer Success Manager to own the Government and Public sector vertical.
What You'll Do
  • Own a portfolio of Government and Public sector clients from onboarding through to renewal, ensuring strong product adoption and measurable business outcomes.
  • Partner closely with clients to align our solutions with their HR and business goals, driving client retention and revenue expansion through product upsells
  • Develop tailored success plans that drive usage, engagement, and long-term return-on-investment for clients.
  • Lead regular business reviews to demonstrate impact and align on future growth opportunities.
  • Develop and build senior relationships at clients to increase Summer's visibility and increase potential for further client value, product adoption and revenue growth.
  • Work in partnership with both the client and Summer's Marketing team to generate creative and cost-effective awareness campaigns to drive product adoption.
  • Leverage data and customer feedback to identify usage trends and barriers, partnering with Product and Marketing to influence roadmap and adoption campaigns.
  • Up to 10% travel required to clients, conferences, and internal onsites
You Might Be a Fit If You Have
  • Experience: 7+ years within Customer Success or Account Management.
  • Revenue Focus: Experience in managing and negotiating contract renewals and comfort in successfully identifying and closing revenue upsell opportunities.
  • Client Value: A strong focus and track record on identifying and quantifying client value.
  • Strategic and Enterprise Client Management: Possess the ability and experience to work with complex, matrix organizations with multiple stakeholders and objectives.
  • Relationship-Building: Ability to identify gaps in key relationships, build and nurture relationships at different levels of seniority within multiple different departments.
  • SaaS Start-ups: Summer is a Series A company and growing quickly. Prior experience within small, fast-growing SaaS companies would help you be successful in the role.
  • Agility and Urgency: Must be agile, detail-oriented, and work with urgency.
Added Bonus If You Have
  • Financial wellness, benefits or student loan experience.
  • B2B2C Fintech experience.
  • An understanding of HR benefits buyers and decision making.
  • Government / Public sector experience. While this is not required, the segment you will be working on is specific to the public sector and government.
  • Familiarity with security / privacy requirements.
The Details

Compensation: $120-$135k + equity + bonus + comprehensive benefits (for FTE roles only)
Work Setup: Remote (U.S.) (preference for NY, NJ, CT based)
Status: Full-time
Work Environment

Summer is a remote-first company with team members across the U.S. We collaborate asynchronously and meet virtually each week, with in-person gatherings for key moments during the year.
Why Join Summer

Summer is on a mission to help borrowers navigate and eliminate student debt. We partner with financial institutions, employers, and government agencies to provide digital tools that simplify the loan experience for millions of borrowers.

We're a mission-driven team that believes in solving real problems with real empathy. We care deeply about our users and each other. If you're excited about building technology that changes lives, we'd love to meet you.
How We Support You
  • Equity grant to share in Summer's success
  • 100% employee-covered medical, dental, and vision insurance
  • 401(k) plan with 3% match, fully vested day one
  • Home office setup reimbursement
  • Monthly lunch credits
  • Direct contributions toward your student loans
  • Up to 11 paid holidays + flexible PTO
  • Paid leave for family, health, or personal needs
  • Annual in-person events including Summer Camp and Summer Wonderland
  • And more
Equal Opportunity

Summer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind. This policy applies to all employment terms and conditions, including recruiting, hiring, promotion, termination, compensation, and training.

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