Social Services Specialist

FollowYour Calling, Find Your Career

Please apply by: Wednesday, December 3rd, 2025

SalaryRange: $20.00 to $23.00 per hour. This is a non-exempthourly paid position.

At MecklenburgCounty, you'll have the chance to build a career as unique as you are withsupport, inclusive culture, and technology to become the best version of you.We're counting on YOUR unique voice and perspective to help Mecklenburg Countybecome even better, too. Join us and build an exceptional experience foryourself, and a better working world for all.

CommunitySupport Services (CSS) transforms lives and community by supporting veterans,ending homelessness, treating substance use, and preventing and intervening incommunity and domestic violence. As a department in Mecklenburg County's Healthand Human Services Agency, CSS maximizes community partnerships andcollaborative opportunities to improve access to services and advocate for theneeds of special populations.

Position Specific Information

This grant funded, temporary part time position (20 hours per week) will give presentations to teens and adults, teach healthy relationships to teens and youth, attend/plan events for violence awareness, help with volunteer trainings, and maintain reporting information, including outcome measures and evaluation.

Other responsibilities may include team meetings, community resource tables, workshops at events, or working with a teen group to promote awareness and education for teen dating violence.

The position will be a part of the Prevention & Intervention Services violence prevention team to prevent incidents of domestic violence, teen dating violence, family violence, and intimate partner violence in Mecklenburg County.

Essential Functions

Completes client screening and intake
Assists in data entry, file maintenance, copying client information, etc
Communicates daily with the public
Communicates effectively and clearly to clients when explaining services
Disseminates information on documents required, services available and community resources to clients in a professional manner
Maintains up-to-date knowledge of available resources
Makes referrals to the appropriate community resources
Prepares reports as needed
Reviews information provided by clients and determines if it meets basic requirements for eligibility
Maintains records of services provided and contacts with clients
Schedules appointments as necessary
Conducts community education and outreach

Minimum Qualifications

Experience: A minimum of two years of experience in related field.

Education: High School Diploma or G.E.D.

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications:
Requires a valid North Carolina or South Carolina Driver's license
Requires County Driving Privileges
Annual Motor Vehicle Record (MVR) check required

Preferred Qualifications

Experience in training / public speaking, public awareness education, and program development.

Experience with domestic violence and teen dating violence.

Previous experience in social work and working in a community setting or related field.

Associate's degree in a related field preferred. Degree preference in a human services field, such as Social Work, Psychology, Human Services, etc.

Knowledge, Skills and Abilities

Knowledge of
Customer service
Research methods and practices
Modern office practices, procedures, and equipment
Multiple social service programs and community resources
Computer programs

Skills
Maintaining confidentiality of files and case information
Documentation
Communicating professionally with the public, clients, and co-workers
Strong communication skills
Managing multiple tasks concurrently
Responding to clients with empathy, active listening, and problem solving

Abilities
Applied Learning: Assimilating and applying new job-related information in a timely manner
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization
Customer Service: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs
Leadership: Keeping the organization's vision and values at the forefront of associate decision making and action
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
Stress Tolerance: Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization

Computer Skills
Intermediate skills in Microsoft Office Suite
Proficient in applicable computer programs

Work Environment

Works in an office setting with moderate noise.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

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