Food & Beverage Manager - Ascend Ampitheater
7 days ago
- Manage daily operations of concessions and beverage services throughout the venue for concerts and private events. Ensure operational expectations are met, including food quality and beverage presentation.
- Maintain clean and orderly food service environments, following sanitation procedures required by health regulatory agencies. Maintain well-stocked areas with appropriate signage and properly priced and displayed items.
- Ensure exceptional guest service through proactive engagement. Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests.
- Manage all aspects of staffing, including hiring, training, scheduling, payroll, and performance management, ensuring alignment with attendance projections and exceptional guest experience.
- Ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies. Request proper ID per company policy.
- Manage F&B purchasing and inventory based on business projections, ensuring proper storage, accurate documentation, timely invoice processing, and compliance with financial, audit, and inventory control procedures.
- Track and analyze operational costs, staffing, and revenue performance. Generate reports and provide actionable insights to inform business decisions and improve efficiency.
- Complete event paperwork for client invoicing and revenue reporting. Ensure timely reporting of billable labor for each event.
- Participate in the development of plans for revenue growth, cost control, and operational improvement.
- Communicate and uphold all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs. Participate in and respond to annual company audits.
- Perform other duties as assigned.
- High school diploma or equivalent required
- Degree or equivalent experience preferred
- 3+ years' progressive hospitality or food & beverage management experience, preferably in a live event or entertainment venue
- 2+ years' supervisory experience required
- Effective interpersonal, verbal, and written communication skills
- Ability to establish clear direction, set goals, monitor progress, and measure results
- Proficient with Microsoft Office applications and fluent with POS system functionality
- Able to work a flexible schedule, including evenings, weekends and holidays, to support business needs
- State Alcohol Education Card required upon hire
- Certified Food Safety Manager certification required within 90 days of hire
Physical Requirements
Speak and hear to communicate. Use near and distant vision. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently lift/carry up to 25 lbs. Occasionally lift/carry up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Working Conditions
Restaurant/bar/live music environments, indoors and outdoors, subject to both kitchen and customer areas, with large crowds and elevated noise levels.
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