Meeting & Conference Service Planner

1 week ago

Fort Worth, TX, United States MCR Hotels Full time
American Airlines - The Landing at Skyview 6

The Meeting & Conference Service Planner is responsible for the planning, coordination, supervision and directing of assigned groups throughout and through the closure of the event. This role is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting.

Responsibilities:

  • Coordination and timely updating of all group and event notes in Salesforce system.
  • Work closely with client and event planners to ensure future business potential.
  • Supervise service and overall coordination of all arrangements on BEOs in a timely manner. Timely distribution of precise catering requirements to all departments (BEOs are due for the following week by 12:00pm on Wednesdays).
  • Ensure obligations are met by the Conference Center and exceed the client's expectations with satisfaction reflected in ratings and comments from the clients.
  • Ensure satisfactory liaison between clients/guests and Conference Center departments.
  • Provide immediate follow up after events and relate client compliments and concerns to all related departments, with follow up and resolution completed when needed within 24 hours.
  • Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Plan and organize events effectively, with an acute sense of detail & creativity and repeat potential.
  • Multi-task, work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate, and evening and weekend work will be required as needed.
  • Other duties as assigned
Requirements:
  • Minimum formal education of a high school diploma is required.
  • 3 years of progressive hotel experience; or a 4-year college degree and 1 year of related experience in event planning is preferred, ideally within the hospitality industry.
  • Salesforce (Delphi) proficiency strongly desired.
  • Operational set up experience in a hotel environment is preferred.
  • Bi-lingual skills desired.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with MCR Hotels standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with MCR Hotel Group standards and regulations to encourage safe and efficient hotel operations.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Prolonged walking and standing required.
Immediate Benefits:
  • Discount Hotel Rooms at MCR managed hotels
  • Fitness Center membership eligible
  • American Airlines Federal Credit Union membership eligibility
  • Employee Assistance Program
  • Weekly Payroll
Comprehensive health benefits after 30 days:
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Health savings account
  • Flexible Spending Account
  • Disability insurance
  • Life insurance
Paid Time off benefits after 90 days:
  • Paid Personal Days
  • Paid Sick Days
  • Paid Holidays
Retirement Savings Plans after 6 months:
  • 401(k) + Match
  • Roth 401(k)
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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