ServiceNow Lead Developer

2 weeks ago

Boston, MA, United States The Ceres Group Full time

Join a ServiceNow Development team for one of Boston's leading Asset Management Firms. The ServiceNow Lead Developer will work with the Product Owner to create a roadmap for the overall architecture of ServiceNow. He/she will create processes and standards for application development, code migration and environment management. The ServiceNow Lead Developer will develop custom applications based on customer requirements and provide Level 3 production support by troubleshooting issues and designing solutions. In addition, he/she will provide input into prioritization and estimation of work for daily planning and assign projects to developers.

Primary Responsibilities:

  • Configure and customize modules by creating and updating forms, scripts, reports, dashboards, catalog items, data imports, jobs, emails, UI Actions, ACL's etc.
  • Identify and troubleshoot complex problems, perform root cause analysis, provide forward thinking, and long term technical solutions
  • Develop technical documentation including user stories, design documents, and test cases
  • Create processes and standards for developing on the ServiceNow platform and lead design and code reviews
  • Perform day to day administrative support for users, groups, roles and integrations
  • Work with the Product Owner to provide work estimates on user stories and assign work to development staff according to business priorities
  • Troubleshoot issues and develop long term solutions
Required Skills:
  • Minimum 5 years of JavaScript development experience
  • Minimum 5 year of ServiceNow development experience
  • ServiceNow Administrator Certificate, ServiceNow Developer Certification, ITIL Foundation Level Certification
  • Expertize in the following Web technologies (SOAP, REST, JSON, XML, HTML, Angular JS)
  • Experience implementing and maintaining a CMDB
  • Strong technical documentation skills
  • Strong communication skills with a collaborative approach
  • Attention to details and strong ownership of work
  • Demonstrated experience in identifying complex problems, reviewing information to develop and evaluate options then implementing solutions
  • Must have experience with multiple ServiceNow implementations and have developed custom application
Preferred Skills:
  • Experience creating custom widgets for the Service Portal
  • Experience with the ServiceNow Automated Testing Framework
  • Experience gathering requirements and/or Quality Assurance Testing

#LI-JW1

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