Customer Support Representative

2 weeks ago

Oak Creek, WI, United States Dohrn Full time
Overview

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Full Time Customer Support Representative at our Milwaukee, WI terminal.

Monday - Friday, hours can vary between 7:00am - 5:00pm

Pay is $18.00/Hour

Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.

POSITION SUMMARY:

To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company.

Responsibilities

ESSENTIAL FUNCTIONS:
  • Field inbound emails, chats and calls providing exceptional customer experience
  • Respond to inquiries with excellent verbal & written communication skills
  • Trace and monitor accounts to ensure on-time delivery
  • Assist with scheduling pickups and completing deliveries
  • Educate, when possible, self-service options available to Customers
  • Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day
  • Conduct account research & document fulfillment request
  • Perform other duties as needed
  • Excellent communication and active listening skills.
  • May require occasional travel
Qualifications

MINIMUM REQUIREMENTS
  • High School education or equivalent
  • Valid Driver License
  • Excellent communication skills- verbal, written & active listening
  • Excellent Mindset
  • Detail-oriented
  • Proficient in Microsoft applications along with proficient computer systems and data entry
  • Excellent attendance
  • Strong problem-solving and conflict-resolution abilities.
  • Patience and empathy to handle stressful situations calmly.
  • Ability to multitask, manage time, and stay organized.
  • Ability to work both independently and as part of a team
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
  • Primarily sedentary work, which involves sitting most of the time
  • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
  • Visual Acuity including regular use of items including a computer screen or monitor
  • Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
  • Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others


Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

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