Fiber Network Operations Manager

2 weeks ago

Charlotte, NC, United States Ripple Fiber Inc Full time

Fiber Network Operations Manager | Ripple Fiber

We are looking for a
Fiber Network Operations Manager to join our growing team.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

We are seeking a dynamic and experienced
Fiber Network Operations Manager to lead the strategic planning, execution, and optimization of fiber-optic network infrastructure across customer and enterprise environments. This leadership role is pivotal in ensuring high-performance connectivity, operational excellence, and continuous service improvement. The ideal candidate will bring a strong blend of technical acumen, team leadership, and strategic foresight to drive innovation and reliability in our fiber network operations.

Responsibilities:

  • Lead the planning, deployment, and maintenance of fiber-optic networks across multiple states.
  • Manage and mentor field supervisors, technicians, and support staff to ensure efficient and high-quality service delivery.
  • Oversee network performance monitoring, diagnostics, and resolution of complex infrastructure issues.
  • Develop and manage budgets, timelines, and resource allocation for fiber projects.
  • Ensure compliance with industry standards, safety regulations, and internal quality benchmarks.
  • Build and maintain strong relationships with vendors, contractors, and internal stakeholders.
  • Implement and refine operational processes to improve efficiency, reduce downtime, and enhance customer satisfaction.
  • Provide strategic input to senior leadership on infrastructure investments, risk mitigation, and technology upgrades.
Qualifications

Required Qualifications:
  • 4+ years of experience in fiber-optic network operations, including installation, maintenance, and troubleshooting.
  • 3+ years in a supervisory or managerial role overseeing technical teams.
  • Deep understanding of fiber technologies, network architecture, and performance monitoring tools.
  • Strong leadership, communication, and decision-making skills.
  • Proven ability to manage multiple projects in a fast-paced, dynamic environment.
  • Experience working with cross-functional teams and external vendors.
Preferred Qualifications:
  • Industry certifications such as CFOT (Certified Fiber Optic Technician), or relevant credentials from NCTI, SCTE.
  • Familiarity with GIS mapping tools, CMMS platforms, and network design software.
  • Knowledge of regulatory compliance frameworks (e.g., OSHA, FCC, NEC).
  • Ability to develop teams and standards in network operations and maintenance.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

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