ServiceNow Developer

7 days ago

Jersey City, NJ, United States Omni Inclusive Full time

Job Description:
1. Solution Design:

  • Design and develop ServiceNow solutions, including custom applications and integrations.
  • Create high-level architecture and detailed design documents.
2. Implementation:
  • Lead the implementation of ServiceNow modules such as ITSM, ITOM, HRSD, and others.o Configure and customize ServiceNow applications and facilitate the rollout of new modules and enhancements.
3. Technical Leadership:o Provide technical guidance and mentorship to development teams.o Ensure best practices and coding standards are followed.
4. Integration:
  • Design and implement integrations with other enterprise systems using web services (SOAP/REST), APIs, and other technologies.
  • Manage data migration and synchronization between ServiceNow and other systems.
5. Stakeholder Collaboration:o
  • Work closely with business stakeholders to gather requirements and translate them into technical solutions.
  • Conduct workshops and training sessions for end-users and administrators.
6. Performance Optimization:
  • Monitor system performance and implement improvements to ensure optimal performance and scalability.
  • Troubleshoot and resolve technical issues.
7. Detailed Description:
  • Maintain comprehensive documentation of architecture, design, and implementation processes.
  • Prepare and present technical proposals and reports.
  • Pre-sales & Consulting: Understanding client needs: Analyze business processes, pain points, and desired outcomes to recommend suitable ServiceNow solutions.
  • Solution design: Craft technical blueprints for ServiceNow implementations, considering existing infrastructure, scalability, and integrations.
  • Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase the value proposition of the solution.
  • Estimating & quoting: Prepare proposals with detailed cost estimates and implementation timelines.
  • Implementation & Delivery:o Leading technical teams: Guide developers, administrators, and other stakeholders throughout the implementation process.
  • Configuration & customization: Configure ServiceNow modules and workflows to align with specific business requirements.
  • Integration with existing systems: Ensure seamless integration between ServiceNow and other enterprise applications.
  • Testing & validation: Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks.
  • Post-Implementation & Support:o Knowledge transfer: Train end-users and support teams on the new ServiceNow system.
  • Performance optimization: Continuously monitor performance and suggest improvements for efficiency and scalability.
  • Change management: Facilitate smooth adoption of the new system and address user concerns.
  • Staying updated: Continuously learn about new ServiceNow features, best practices, and industry trends.
Requirements:
1. Technical Skills:
  • Extensive experience with ServiceNow platform and its core modules.
  • Proficiency in scripting languages such as JavaScript, HTML, CSS, and AngularJS.
  • Strong understanding of ITIL processes and best practices.
2. Experience:o Proven experience in designing and implementing ServiceNow solutions.
  • Experience with ServiceNow integrations and data migration.
3. Certifications:
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist (CIS) in relevant modules.
  • ITIL Foundation certification is preferred.
4. Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
5. Education: Bachelor s or Master s degree in Computer Science

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