Dispatch Coordinator

16 hours ago

Glendale Heights, IL, United States Climate Pros Full time

The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, always keep the customer database up to date and keep customers and internal partners up to date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost-efficient manner.

Duties and Responsibilities

  • Handle the dispatch process from initial service call to completion:
    • Take incoming customer calls and schedule/coordinate all service calls as they are received
    • Dispatch Service Technicians for each call
    • Monitor technician's progress while on call and adjust dispatches as necessary
    • Respond to all messages left overnight
  • Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.
    • Create dispatch tickets for all service calls
    • Debrief Service Technicians after completion of each call
    • Maintain the dispatch board(s)/schedule
  • Forecast workload for 2 -- 3 days out
  • Maintain "On-Call" schedules for Service Technicians
  • Plan, schedule and manage customer's preventative maintenance and work orders by priority.
  • Regularly reviews work order backlog.
  • Monitor and maintain work order network.
  • Dispatch and coordinate company driver deliveries and equipment to site or technicians.
  • Perform other related duties as required and assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, and Competencies
  • Excellent oral and written communication skills
  • Ability to multitask under pressure
  • Experience managing and prioritizing multiple projects
  • Strong organizational skills
  • Geographical knowledge of service area or map reading skills
  • Experience with FM Facility Maintenance
  • Knowledge of industry is recommended but not required
  • Self-sufficient and able to work with little direct supervision
  • High School Diploma/ GED
  • 3-5 years of dispatch experience
  • Computer knowledge must include MS Office- Word, Excel and Outlook
  • Be an honest team player, growth-oriented, ability to do whatever it takes; safely
Physical Requirements and Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.
  • The employee is frequently required to sit, stand, walk, hear, see and talk.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting may be required.
  • All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.


Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.

  • Dispatcher

    5 days ago

    Chicago Heights, IL, United States RelaDyne Full time

    RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services. We're more than just a distributor; we're a team dedicated to innovation, service excellence, and lasting customer relationships. We're looking for a Dispatcher who thrives in a fast-paced, logistics-driven environment,...

  • Dispatcher

    5 days ago

    Chicago Heights, IL, United States RelaDyne Full time

    RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services. We're more than just a distributor; we're a team dedicated to innovation, service excellence, and lasting customer relationships. We're looking for a Dispatcher who thrives in a fast-paced, logistics-driven environment,...

  • Dispatcher

    1 week ago

    Chicago Heights, IL, United States RelaDyne Full time

    RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services. We're more than just a distributor; we're a team dedicated to innovation, service excellence, and lasting customer relationships. We're looking for a Dispatcher who thrives in a fast-paced, logistics-driven environment,...

  • Dispatcher

    3 days ago

    Chicago Heights, IL, United States RelaDyne Full time

    RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services. We're more than just a distributor; we're a team dedicated to innovation, service excellence, and lasting customer relationships. We're looking for a Dispatcher who thrives in a fast-paced, logistics-driven environment,...

  • Dispatcher

    2 weeks ago

    Chicago Heights, IL, United States RelaDyne Full time

    RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services. We're more than just a distributor; we're a team dedicated to innovation, service excellence, and lasting customer relationships. We're looking for a Dispatcher who thrives in a fast-paced, logistics-driven environment,...

  • Dedicated Team Driver

    2 weeks ago

    Chicago Heights, IL, United States XPO Full time

    Dedicated Team Driver - Home Weekly Requisition Id: 383356 Business Unit: LTL Location: Chicago Heights, IL, US, 60411 What you'll need to succeed as a Team Driver at XPO Minimum qualifications: Be a member of an existing team. We are only recruiting existing teams, and both team members must apply to this position Able to partner with another driver in...

  • Dedicated Team Driver

    7 days ago

    Chicago Heights, IL, United States XPO Full time

    Dedicated Team Driver - Home Weekly Requisition Id: 383356 Business Unit: LTL Location: Chicago Heights, IL, US, 60411 What you'll need to succeed as a Team Driver at XPO Minimum qualifications: Be a member of an existing team. We are only recruiting existing teams, and both team members must apply to this position Able to partner with another driver in...

  • Transport Dispatch Coordinator

    2 weeks ago

    Linthicum Heights, United States University of Maryland Medical System Full time

    Job Description **Emergency Medical Technician- Basic license issued by the Maryland Institute for Emergency Medical Services OR Emergency Medical Dispatcher certification is REQUIRED.** General Summary Under general supervision, using a customer service orientation, this individual will receive request for interfacility patient transport and dispatch for...

  • Service Dispatcher

    7 days ago

    Glendale, WI, United States River Run Full time

    Overview The Service Dispatcher serves as the central coordinator for all incoming service requests, ensuring that client issues are prioritized, assigned, and resolved effectively. This role is responsible for managing the scheduling of the technical support team, optimizing resource allocation, and maintaining strong communication with clients. The Service...

  • Dispatcher

    2 weeks ago

    Chicago Heights, United States RelaDyne Full time

    RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services. We're more than just a distributor; we're a team dedicated to innovation, service excellence, and lasting customer relationships. We're looking for a Dispatcher who thrives in a fast-paced, logistics-driven environment,...

  • Dispatcher - Plumbing

    4 days ago

    Bedford Heights, Ohio, United States ARCO Home Services Full time $22 - $26

    OverviewFor over 50 years, Arco Home Services has been a trusted name in HVAC, plumbing, and electrical services throughout Cleveland. Our commitment to excellence and community has earned us a reputation as a leader in the home services industry.Position OverviewWe are seeking a detail-oriented and highly organized Plumbing Dispatcher to support our...

  • EntryLevel Freight Dispatcher Weekly Pay to

    1 week ago

    Sterling Heights, MI, United States American Logistics Authority Full time

    Entry-Level Freight Dispatcher – Weekly Pay: $1,800 to $3,200+ Job ID: ALA-D1A We are currently hiring motivated and detail-oriented individuals to join our team as Independent Freight Dispatchers. What “Entry-Level” Means: If you already have basic freight dispatching experience, we consider that a strong advantage and may offer you the best...

  • Public Safety Dispatcher

    2 weeks ago

    Richmond Heights, United States City of Richmond Heights, MO Full time

    POSITION TITLE: Public Safety DispatcherREPORTS TO: Shift SupervisorPOSITION SUMMARY: Under the direction of the Shift Supervisor, responsible for receiving and dispatching calls for emergency and non-emergency services involving Police, Fire and EMS needs in the ECDC member cities. Assure prompt, timely, courteous and accurate response in accordance with...

  • Flight Dispatcher

    3 weeks ago

    Arlington Heights, United States Hawaii Staffing Full time

    Dispatcher PositionAchieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.Our Network Operations team works around...

  • Flight Dispatcher

    4 weeks ago

    Arlington Heights, United States Virginia Staffing Full time

    Dispatcher PositionAchieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.Our Network Operations team works around...

  • Flight Dispatcher

    4 weeks ago

    Arlington Heights, United States Denver Staffing Full time

    Dispatcher PositionAchieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.Our Network Operations team works around...

  • Flight Dispatcher

    4 weeks ago

    Arlington Heights, United States Charlotte Staffing Full time

    Dispatcher PositionAchieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.Our Network Operations team works around...