Guest Service Representative

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Concierge

Energetic, friendly, and professional individuals needed to provide outstanding service for a corporate office space. The ideal Concierge is an individual who has a passion for providing an exceptional experience to tenants and visitors.

The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions.

Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must.

Estimated total compensation for this position: $21-22/hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Schedule: Monday through Friday, 8am-5pm

JOB REQUIREMENTS

• Excellent communication skills including verbal and written
• Excellent problem solving skills
• Is comfortable approaching guests
• Knowledgeable on Microsoft Office, Google Docs, digital technology
• Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
• Ability to listen and react quickly to guests' and retailers' requests in a genuine manner
• Ability to prioritize tasks under pressure
• Ability to work with varied personalities and temperaments
• Self-motivated and action-oriented team player
• Team player
• Takes pride and ownership in the position and property
• Strong knowledge of Chicago's entertainment, dining and cultural venues, and
• commitment to keeping that knowledge up-to-date
• 2+ years previous experience in hospitality, customer service or high-end retail

JOB DUTIES

• Upholds helpful, friendly, and professional service standard at all times
• Directs guests efficiently to retailers, dining, lodging and attractions
• Effectively pairs services to guests' needs
• Utilizes an "above and beyond" approach to assisting guests
• Supports all property programs and initiatives enthusiastically
• Assists with keeping Guest Services Desk stocked with information including local maps,
• brochures and event literature
• Builds and maintains relationships through networking with retailers
• Meets or exceeds given goals for gift card sales
• Takes a proactive approach to understand trends, citywide events and hot spots to easily

Location:

On-site -Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.

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