Technical Support Specialist
3 days ago
Your mission as Technical Support Specialist, you will be the go-to-expert across the regions, supporting field teams mentoring new technicians, troubleshooting complex issues, and ensuring our fleet remains in peak condition. This of his role as the 'flying doctor' for our equipment - traveling where needed to keep operations running smoothly and customers satisfied.
You will
- Continuously drive safety initiatives and activities to maintain a consistent trend of reducing accidents and incidents
- Have excellent technical support performance, reflected in customer satisfaction and other relevant operational KPI's (Unavailability, Reliability, Swaps, Scrap)
- Regulary gather feedback from the regions to understand their unique needs and challenges. Will use this feedback to improve support services
- Continuously evolve customer experience by increasing reliability, first time right and digitla interaction, while decreasing swaps and breakdowns
- Roll out of the Technical L&D strategy ensuring that evolving requirements of the business are translated into learning strategies and supporting competence development
- Embrace and promote the lifelong learning concept and contribute to build up the #RentalAcademy culture in Special Rental Division (SRD) North America
- Stay on top of new trends and tools, business needs and industry trends
- Continuously learn about new technologies and updates to provide the best possible support
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. We love your spirit
Qualifications & Skills
- Extensive hands-on experience with Atlas Copco equipment and industrial rental operations
- Strong diagnostic and trobuleshooting skills across mechanical, electrical and pneumatic systems
- Proven ability to train, coach, and lead technicians in the field
- Excellent communicationskills - able to bridge technical and non-technical conversations
- Proficiency with digital service tools and reporting platforms
- Customer-first mindset with a proactive approach to problem solving
Experience Requirements
- Minimum 5-7 years of experience in industrial equipment service, preferably with Atlas Copco systems
- Associates or Bachelor's degree in a technical field is a plus but not required
- Prior experience in a leadership or mentoring role within a service team
- Familiarity with rental operations and customer-facing service delivery
- Strong command of the English language; bilingual skills are a bonus
In return, we offer
- Diverse and inclusive culture in an environment that respects different opinions
- A culture of innovation, encouraging new ideas and exploring new perspectives
- Opportunites of learning and developement with an average of more than 60 hours of training per year in different topics
- Plenty of opportunities to grow and develop career path
- Access to global job opportunities, as part of the Atlas Copco Group
- We offer a great compensation package and bonus structure along with an outstanding benefits package which includes:
- Medical/Dental/Vision coverage
- Life insurance
- Short/long-term disability
- Matching 401K
- Generous paid holidays and vacation
Job location
You will be part of our customer center in Deer Park, TX. You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, United States (US).
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