Director, PMO Services

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey

NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG.

Hospitality Solutions , formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.

Director , PMO Services

Job Description

Location: Southlake TX or REMOTE (Hybrid) Reports to: VP, IT Operations & Service Delivery (dotted line to SVP, CIO) Employment type: Fulltime, mid-senior individual contributor / people manager

Hands on PMO leader responsible for day-to-day program execution, integrated planning, RAID management, change control, and vendor orchestration for a high-velocity carveout and transformation program. The Manager, PMO Services runs the PMO delivery engine: keeps the integrated plan current, enforces gates and quality criteria, manages vendor SOW tracking and change requests, and produces executive ready reporting that enables timely decisions and Safe DayS cutovers.

Key responsibilities

• Maintain the integrated program plan - ownscheduleconsolidation,dependences, critical path, resourceassignmentand 30/60/90 milestone tracking.

• Run PMO cadence - plan andfacilitatedaily standups, weekly program reviews,crossworkstreamsyncsandSteerCoprep; ensure decisions are captured and actioned.

• RAID and escalation management -maintainthe enterprise RAID log,validateowners and mitigations, escalate items per governance, and track residual risk to closure.

• Change control & CR assessment -operatethe formal change control board process, quantify schedule/cost/impact for proposed changes and support decision records.

• Vendor orchestration & SOW tracking - coordinate SI/MSP deliverables,validatemilestone evidence, manage vendorscorecardsand issue vendor performance escalations as needed.

• Cutover readiness & runbooks - support definition and gating of cutover/readiness criteria, coordinate rehearsals,maintainrollback and reconciliation playbooks.

• Quality assurance & deliverable validation - define acceptance criteria for SI outputs, review evidence, and coordinate independent validation or remediation.

• Reporting & dashboards - produce weekly program health summaries, biweeklySteerCodecks, vendor scorecards and a single-source program dashboard covering schedule, cost, risks, and scope.

• Knowledge transfer &handbacksupport - document PMO processes, create templates/runbooks, and support capability transfer/training to thesteadystateinternal PMO.

• Continuous improvement -identifyPMO process gaps, implement tooling or automation improvements (templates, trackers, dashboards) to reduce manual effort.

• Stakeholder engagement - coordinate SMEs across business, legal, finance,HRand IT; ensuretimelyinputs and decision readiness.

Qualifications

• 6+ years of program or project management experience; at least 3 years running or supporting enterprise PMO functions for large tech transformations, carveouts, orvendorledprograms.

• Proven experience operating program governance (SteerCo, CCB, vendor OBRs), integrated scheduling and RAID/issue management.

• Handson with program tools and reporting (MS Project, Jira/Confluence, Smartsheet, Power BI/Tableau or equivalent).

• Strong vendor management experience: SOW milestone validation, CRassessmentand vendorscorecarding.

• Excellent communication and facilitation skills, with experience producingexecutivegradepresentations.

• Bachelor's degree in Business, IT, Project Management or related; PMP,PgMP, Agile/Scrum or equivalentcertificationspreferred.

Preferred experience

• Carveout / TSA transition programs or private equity portfolio experience.

• Experience coordinating cutovers/migrations and managingreconciliationplaybooks.

• Familiarity with technical workstreams (ERP, CRM, Cloud, Identity, SIEM) to effectively translate technical status into program risk.

• Experience with automation of PMO reporting and dashboarding (Power Query, Power BI, Looker).

Core competencies & behavioral attributes

• Program integrator mindset - excels atjoining upcrossfunctionalworkstreams and surfacing dependencies.

• Pragmatic problem solver - makes tradeoffs, quantifies impact, and recommends clear escalation paths.

• Processbuilder - buildsrepeatable templates, runbooks andcontrolsthat scale.

• Calm under pressure - effective during cutovers and incident windows; runs focused,evidencebasedreviews.

• Collaborativecommunicator-buildsstrong working relationships with vendors and business stakeholders.

Success metrics (first 6-12 months)

• Integrated program planmaintainedto a defined cadence with