Systems Engineer II

2 days ago

Fair Lawn, NJ, United States Columbia Bank Full time
Summary: Performs duties as level two support, including troubleshooting hardware and software issues for various desktops, laptops, printers and network devices in a Windows network environment with various business applications. Assists the Network Engineers in supporting the corporate network infrastructure (switches, routers, firewalls, servers, workstations, mobile devices, etc.).

Job Responsibilities:

Systems and Equipment Administration
  • Assists with the management of the corporate network environment. Primary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners; maintaining, deploying, and troubleshooting Windows workstations and laptops.
  • Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance.
  • Communicates and works with vendors as appropriate for network troubleshooting and implementation.
  • Ensures resources are deployed to ensure high levels of availability and optimal performance.
IT Service and User Provisioning
  • Provides tier two technical support for all corporate network devices and across all IT platforms and applications.
  • Performs administrative activities for M365 and Active Directory.
  • Responds in a timely manner to service requests from end-users received via service tickets and/or help desk calls.
  • Performs User Provisioning activities, via the ITSM platform and provides onboarding support and end-user training and for system access and company issued devices.
  • Ensures all department procedures and end user support guides and knowledge base articles are kept up to date.
Continuous Improvement and Risk Management
  • Supports the implementation of new technologies and platforms supporting business objectives.
  • Assists in the management of small to medium sized projects according to project management schedules.
  • Safeguards company data by ensuring cybersecurity procedures and regulatory guidelines are followed. Recommends improvements when appropriate.
Other Responsibilities
  • Performs other job-related duties as assigned.
Job Requirements:
  • BS in Computer Science, Computer Engineering, Electronic Engineering or related disciplines.
  • Minimum of 5 years of networking and professional technology support (end user or desktop) or related experience.
  • Periodic travel to other branch offices is required along with physical installation work at headquarters and remote locations.
  • Excellent problem-solving, communication, both verbal and written, and customer service skills.
  • Strong interpersonal ability, with aptitude to learn new tasks quickly and explain technical concepts and instructions to non-technical staff members.
  • Ability to troubleshoot with end users to resolve operational issues and restore services.
  • Experience with M365, Intune, Active Directory and Azure.
  • Experience with IT Service Management ticketing and service principles.
  • Experience with installation, configuration, troubleshooting and supporting corporate and end-user systems and devices, cabling and operational best practices across different platforms.
  • Experience with Mobile Device Management and onboarding end users to laptops, phone, tablets etc.
  • Experience with printers/copiers, basic networking, audio-video equipment and phone systems.
  • Supports higher level engineers with routine maintenance tasks, updates/upgrades and inventory tracking.
Preferred
  • Previous Financial Institution Experience
  • Citrix/VMWare
  • Jira Service Management Experience
  • ITIL knowledge/certification
Hours: Incumbents in this role, due to the nature of the role, must be available to be "on-call" in the case of emergencies. "On-call" includes being available during unusual normal operating business hours, including weekends.

Columbia Bank offers the following benefits:
  • Medical, Dental, Vision and Rx which are contributory.
  • Bonus programs.
  • Employee Stock Option Program (ESOP).
  • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
  • Paid Time Off (PTO) which includes Personal and Vacation Time.
  • Paid Sick Time.
  • Bank Holidays.
  • Employees may participate in the 401k program.

Schedule:

This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need.

Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

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