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Account Services Specialist
2 weeks ago
Our client, a Global Medical Device Manufacture has an immediate opening for an Account Services Specialist for a 12 Month Contract to Hire opportunity . Our client offers results-driven people a place where they can make a difference - every day You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
Responsibilities:
- Process multiple daily order entry and billing transactions with an extremely high level of detail.
- Resolve issues.
- Maintain customer accounts.
- Communicate directly with the sales force, internal departments, and clients to pursue and resolve issues related to orders, billings, accounts receivable, and returns.
- Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards.
- Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business.
- Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
- Accountable for all record-keeping as appropriate and in accordance with set specifications.
- Must meet all training and documentation criteria.
Requirements
- High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
- Valid driver's license and good driving record
- 2+ years of customer or account management experience
- Experience working with an ERP system (Oracle) helpful
- Demonstrated order processing skills
- Demonstrated accuracy in data entry and report generation
- Prefer demonstrated knowledge of the medical implant industry and hospital customer base
- Must have Skills:
- Analytical-experience working with data to solve problems and develop processes
- Organized
- Communication (customer service orientation)
- Computer Savvy and experienced with Microsoft Office Suite of products
- Proficiency in Excel including pivot tables and various functions
- Comfortable in a fast-paced environment
- Microsoft Office, Excel and Outlook
- Oracle ERP Experience and Salesforce experience
- Adaptability
- Energized/High achiever
