Technical Support Architect

7 days ago

Austin, TX, United States Informatica Full time
Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.
Technical Support Architect

The Technical Support Architect is responsible for delivering advanced technical expertise and architectural guidance to resolve complex customer issues, ensuring optimal product use and seamless solutions around Informatica Master Data Management product and IDMC platform. Acting as the highest escalation point for critical technical challenges, this role leads to comprehensive root cause analyses to prevent recurring problems. It manages incident and problem resolution by orchestrating cross-functional collaboration to swiftly address critical issues and implement effective preventive measures. As a senior individual contributor, the Technical Support Architect serves as a technical leader-without formal management duties-who solves high-impact problems, mentors team members, and establishes technical standards and best practices. This role demands deep expertise in software and hardware systems, cloud technologies, and industry best practices, along with the ability to communicate complex technical concepts clearly and provide actionable guidance to both customers and internal stakeholders.
Your Role Responsibilities? Here's What You'll Do
  • Work with customers' technical team to address their design-related questions and suggest the best practices on Informatica Master Data Management product and IDMC platform
  • Review customer's implementation architecture and use cases
  • Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations.
  • Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively.
  • Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs.
  • Plan proactive customer engagements and work on deflecting situations before they become escalated.
  • Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships.
  • Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers.
  • Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards.
  • Collaborate with management to refine processes affecting both customer interactions and internal support efficiency.
  • Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction.
What We'd Like to See
  • Expert level knowledge on Informatica Master Data Management product suite required
  • Experience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.
  • Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)
  • Track record of successful managing customers and complex data management needs
  • Deep technical expertise in software architecture, system design, and cloud platforms (AWS, Azure, GCP).
  • Strong problem-solving and root cause analysis abilities to resolve complex, multi-system issues.
  • Excellent communication skills to translate complex technical concepts clearly to customers and internal teams.
  • Customer-focused collaboration experience, working cross-functionally and mentoring technical staff.
  • Understanding of networking, operating systems and security best practices.
  • Experience with Informatica IICS platform would be preferable
Role Essentials
  • Bachelor of computer science or equivalent educational background is preferred.
  • Minimum 15+ years of relevant professional experience.
Perks & Benefits
  • Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
  • Flexible time-off policy and hybrid working practices
  • Equity opportunities and an employee stock purchase program (ESPP)
  • Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

About Informatica Informatica, a Salesforce company, is a leader in enterprise AI-powered cloud data management. Informatica helps organizations connect, manage, and unify their AI-ready data through its data catalog, data integration, governance, quality and privacy, metadata management, and Master Data Management (MDM) capabilities. Informatica continues to support and integrate with a broad ecosystem of partners while helping customers unlock the full value of their data and AI.

About Salesforce Salesforce is the #1 AI CRM, empowering companies to connect with their customers in a whole new way through the power of artificial intelligence, data, and trust. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

  • NetSuite Technical Architect

    1 day ago

    Austin, TX, United States Oracle Full time

    Job Description Job Description As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Guides project team(s) ensuring high quality, integrated software solutions within constraints of time and budget.Analyzes...

  • Technical Architect

    7 days ago

    Austin, TX, United States Diverse Lynx Full time

    Role name: Technical Architect Role Description: very good exp with javaspringspringbootMicroservicesArchitect exp Competencies: Advanced Java Concepts, Core Jav Experience (Years): 10 & Above Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All...

  • Technical Architect

    3 days ago

    Austin, TX, United States Diverse Lynx Full time

    Role name: Technical Architect Role Description: very good exp with javaspringspringbootMicroservicesArchitect exp Competencies: Advanced Java Concepts, Core Jav Experience (Years): 10 & Above Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All...

  • Technical Architect

    7 days ago

    Austin, TX, United States Jconnect Inc Full time

    Hello Greetings!!! This is Sakshi from Jconnect INC. Below is the requirement with my client. Please let me know if you are available for this role. Title: Technical Architect Location: Austin, TX Duration: Fulltime JOB DESCRIPTION: Senior AWS/Python Dev Lead Must Have Technical/Functional Skills We're looking for a hands-on engineering lead to drive the...

  • Technical Architect

    2 days ago

    Austin, TX, United States Jconnect Inc Full time

    Hello Greetings!!! This is Sakshi from Jconnect INC. Below is the requirement with my client. Please let me know if you are available for this role. Title: Technical Architect Location: Austin, TX Duration: Fulltime JOB DESCRIPTION: Senior AWS/Python Dev Lead Must Have Technical/Functional Skills We're looking for a hands-on engineering lead to drive the...

  • Technical Solution Architect

    1 week ago

    Austin, TX, United States Knorex Full time

    Join KNOREX as a Technical Solution Architect and be a key player in our exciting journey into new markets! We are seeking a dynamic, results-driven professional with a strong customer focus and exceptional communication skills who thrives in a fast-paced, cross-functional team environment. Key Responsibilities Act as a technical solution expert, supporting...

  • Technical Solution Architect

    2 weeks ago

    Austin, TX, United States Knorex Full time

    Join KNOREX as a Technical Solution Architect and be a key player in our exciting journey into new markets! We are seeking a dynamic, results-driven professional with a strong customer focus and exceptional communication skills who thrives in a fast-paced, cross-functional team environment. Key Responsibilities Act as a technical solution expert, supporting...

  • Salesforce Technical Architect

    7 days ago

    Austin, TX, United States Quest Software Full time

    Overview Salesforce Technical Architect Join the Quest Software Enterprise Applications team and partner with stakeholders to transform business requirements into scalable, efficient solutions that drive the growth of the Quest business. We’re seeking an experienced Salesforce Technical Architect to lead the technical design and implementation of...

  • Salesforce Technical Architect

    3 days ago

    Austin, TX, United States Quest Software Full time

    Overview Salesforce Technical Architect Join the Quest Software Enterprise Applications team and partner with stakeholders to transform business requirements into scalable, efficient solutions that drive the growth of the Quest business. We’re seeking an experienced Salesforce Technical Architect to lead the technical design and implementation of...

  • Senior Technical Architect

    7 days ago

    Austin, TX, United States eTeam Full time

    Workflow Architect DETAILED RESPONSIBILITIES - Lead and inspire a dedicated team of engineers in the Generative AI space, ensuring high-quality deliverables. - Address and resolve complex software development challenges to create robust applications. - Develop Minimum Viable Products (MVPs) from both well-defined and ambiguous requirements. - Facilitate...