CX Forecasting Analyst
6 days ago
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
The CX Forecasting Analyst is an AI-savvy problem solver ready to dive into the future of customer experience. This role is for doers - designing, training and implementing AI solutions that optimize forecasting and connect the dots for product launches.
The CX Forecasting Analyst will be based in Needham, MA.
What You'll Do
- Forecasting & Predictive Insights: Collaborate with analytics and operations teams to build and enhance demand forecasting models using AI and machine learning tools.
- Automation Initiatives: Assist in uncovering insights from data flows across CX systems (Axion Ray, Power BI, NPD Hypercare, Zoom, etc.).
- Performance Measurement: Develop dashboards and reports to measure the impact of AI solutions on KPIs such as Call Forecast, Abandon Rate, Speed to Answer, Contact Volume, Agent Compliance, etc.
- Cross-functional Collaboration: Work with Product, IT, and Data Science teams to align AI initiatives (Axion Ray) with broader SharkNinja strategies and customer experience goals.
- Education: Bachelor's degree in Data science, Computer Science, AI/ML, Engineering, or a related field.
- Technical Skills: Familiarity with Python, SQL, Power BI/Tableau, and AI tools such as ChatGPT, Azure OpenAI, or similar platforms.
- Mindset: Curiosity and a passion for exploring how emerging technologies can enhance human performance.
- Analytical Strength: Ability to interpret data and communicate insights clearly to non-technical audiences.
- Collaboration: Eagerness to learn from and support a dynamic, cross-functional team.
- Creativity & Drive: Proactive approach to solving challenges and suggesting innovative ways to delight customers.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
This posting will close within 90 days from the original posting date.
Pay Range
$83,880-$102,520 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
- For candidates based in all regions, please refer to this Candidate Privacy Notice.
- For candidates based in China, please refer to this Candidate Privacy Notice.
- For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
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