Customer Service Agent
2 weeks ago
Fox Rent A Car, a Europcar Mobility Group USA subsidiary, is a leading player in the USA mobility market. Our mission is to become the preferred Mobility Service Company by providing innovative solutions to meet travelers' evolving needs. With attractive alternatives for short-term rentals and long-term vehicle usage, Fox Rent-A-Car offers a diverse range of mobility-related services nationwide. Join our dynamic team and be part of a company dedicated to delivering excellent customer service and driving the future of mobility.
We're seeking individuals with vibrant personalities who love interacting with people for roles like Ready Line Agent, Return Agent, or Exit Booth Agent. As a Customer Service Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish.
As a Ready Line Agent, you will:
- Maintain a clean, organized, and presentable ready line area.
- Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
- Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing.
- Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition.
- Confirm that an adequately completed checkout slip accompanies each vehicle.
- Assist customers in locating their rental vehicle, providing help with luggage when necessary.
- Support the efficient flow of vehicles by moving and parking cars within the facility as needed.
- Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
- Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.
- Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
- Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
- Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
- Pay close attention to detail, ensuring accuracy and thoroughness in all tasks.
- Engage with customers leaving the facility politely, enthusiastically, and professionally.
- Verify the completion and accuracy of customer rental agreements before finalizing the checkout process.
- Efficiently scan and organize all required documents, ensuring paperwork is neatly maintained.
- Obtain the customer's signature on the checkout slip, ensuring all forms are correctly executed.
- Maintain the cleanliness and appearance of the exit booth, both inside and outside, ensuring a professional presentation.
- Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience.
- Valid Driver's License
- Top-notch people skills
- Ability to troubleshoot with a smile
- Patience and understanding throughout the rental experience
- High School Diploma or equivalent
- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company-paid Life Insurance
- Company paid AD&D Insurance
- Flexible spending account
- Parental leave
- Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
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