Help Desk Technician

1 week ago

Washington, DC, United States Piper Companies Full time

Zachary Piper Solutions is seeking a qualified Help Desk Technician-FSP to support a federal program based out of Reston, VA. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Requires an active TS/SCI FULL SCOPE POLY Clearance

ONLY OPEN TO 1 JOB, THIS IS NOT A 2ND JOB/SHIFT OPPORTUNITY)

Responsibilities:

  • Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
  • Identify and drive fixes with feature teams for volume drivers.
  • Execute documented deployment scripts and procedures.
  • Coordinate restoration actions with other teams.
  • Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
  • Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
  • Identify and drive recovery levers with feature teams.
  • Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
  • Update standard operation procedures and technical training guides documentation as needed.
  • Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.
Required Skills:
  • Clearance: Must hold an active TS/SCI with FS Poly.
  • Excellent customer service skills and focus.
  • Education: Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.
  • Adaptable to a fast-paced environment with changing priorities.
  • Ability to execute work with precision in time-sensitive outage scenarios.
  • Effective communication skills in both written and oral English.
  • Ability to perform work under continuous deadline pressure.
  • Openness to shift work, as 24/7 support is essential.
Compensation:
  • Competitive Salary Range: Up to $100,000 based on your experience and skills.
  • Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, sick leave if required, and holiday benefits.

This job opens for applications on 11/19/2025. Applications for this job will be accepted for at least 30 days from the posting date

Keywords: Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,

#LI-Hybrid

#LI-GC2

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