Applications Developer

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Job Details

Job Location: 150 N 18th Ave., Phoenix, AZ 85007

Salary: $80,784

Grade: 26

Job Summary

The Salesforce Developer is responsible for supporting and customizing all technical aspects of Salesforce by creating custom applications, processes, visual layouts with Visualforce, Apex, Java, JavaScript, and other technologies to build customized solutions and assist in integrating third-party platforms, AppExchange products, and custom code including data migrations with the goal of providing users with the most relevant experience possible.

This position works in the Salesforce Maintenance and Operations team that follows agile as well as traditional software life cycles. The core team consists of Business Analysts, Project Managers, Scrum Masters, Salesforce Testers, Quality Analysts, Developers, and Administrators.

The primary functions include analyzing processes, developing CRM workflows, and custom scalable solutions for specific business needs. Under guidance from senior team members, develops highly interactive UI using Lightning Web Components, JavaScript and Apex technologies. Implements and maintains Salesforce customizations such as custom fields and objects, layouts, workflows, process builder, and validation rules.

This position is also responsible for utilizing best practices to perform operational support, enhancements, bug fixes as needed, maintaining updated ticketing for events, incidents, requests, changes, problems, and ensuring the availability of Salesforce. This includes acting as a point of escalation for Service Desk and NOC ticketing for advanced issue resolution.

The Salesforce Developer will collaborate with functional leaders, organizational units, and subject matter experts to determine requirements and translate them into business needs in order to design, configure, test and deploy effective tools within Salesforce. Develops, documents and enforces application standards and procedures. Remains current with Salesforce technologies and best practices. Participates in efforts to develop and execute unit, integration and user acceptance test plans, including use cases and test data. Follows technical leadership's best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement. Utilizes established change management (release) processes to develop and implement new applications/code and updates to existing applications/code.

Responsibilities

• Design, develop and maintain applications to meet functional and technical designs following best practices and development standards; create deliverables such as functional and technical specifications, use cases, test cases, and system documentation.
• Analyze and assist with creating reusable and enterprise-level modules/applications; support production systems; analyze and resolve production problems in a timely manner; resolve end user service requests as assigned.
• Engage with business analysts and stakeholders to understand functional requirements. Maintain system documentation and change management.
• Uphold business systems standards by applying software development, project management methods, tools and processes as standard practice.
• Train and support end users on the proper use of the Salesforce application.
• Other duties as assigned related to the position (typically 5%10%).

Knowledge, Skills & Abilities

• Knowledge of multiple programming languages, multiple database management systems, multiple development platforms, and systems integration.
• Knowledge of translating user requirements into business, functional and test scenarios for projects of various sizes and complexity.
• Knowledge of developing and writing technical documentation.
• Knowledge of evaluating information gathered from multiple sources and extracting functional requirements.
• Experience in Salesforce application development; understanding of Salesforce architecture and API; experience writing Visualforce and Apex classes and triggers.
• Proficiency in HTML, JavaScript, SQL, Java or C#, SOAP-based web services.
• Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, ETL tools).
• Strong understanding of relational databases; experience with Salesforce integration projects.
• Experience with integrating Salesforce with other applications via real-time, batch, sync/async.

• Strong customer service skills.
• Strong organization and coordination skills.
• Excellent problem determination skills.
• Excellent interpersonal, written and oral communication skills.

• Demonstrated ability to quickly learn and develop in new programming languages, APIs, and platforms.
• Demonstrated ability to evaluate and test emerging technologies.
• Demonstrated ability to balance, prioritize and organize multiple tasks.
• Demonstrated ability to work collaboratively in teams and across organizations.
• Demonstrated ability to synthesize feedback and adjust plans accordingly.
• Demonstrated ability to build strong relationships inside and outside the organization.
• Demonstrated ability to apply creative solutions to problems to ensure business needs are most effectively met.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference

Bachelor's degree plus 5 or more years of programming and analysis experience (or equivalent experience). Preference given to candidates with experience as a Salesforce developer or Salesforce Developer certified.

Pre-Employment Requirements

Driver's License. Must possess a valid Level 1 fingerprint clearance card as required by A.R.S. 36-113. If driving is an essential function, drivers license requirements apply. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The State of Arizona provides a comprehensive benefits package including medical and dental insurance; paid vacation and sick time; paid parental leave; 10 paid holidays; wellness program and plans; life insurance; disability insurance; retirement plan; child care and other benefits. Remote work options may be available as a management option.

Contact

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request accommodations by calling 602-542-1085. All newly hired employees are subject to E-Verify.

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