Bilingual Customer Service Representative
1 week ago
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This range is provided by Insight Global. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range$25.00/hr - $28.00/hr
JOB DESCRIPTION
A mortgage company in San Diego is looking for a Bilingual Customer Service Representative to join their team This is a fully onsite position.
The ideal candidate plays a critical role in supporting the ongoing management of mortgage loans post-origination. This position ensures accurate and timely processing of loan payments, escrow analysis, customer inquiries, and account maintenance. The ideal candidate is detail-oriented, customer-focused, and knowledgeable about mortgage servicing regulations and procedures.
Key Responsibilities:
Loan Account Management: Maintain and update borrower accounts, ensuring accuracy in payment applications, escrow disbursements, and loan balances.
Customer Service: Respond to borrower inquiries via phone, email, and written correspondence regarding loan status, payment history, escrow accounts, and payoff requests. Escrow
Administration: Conduct escrow analyses, manage tax and insurance disbursements, and ensure compliance with RESPA guidelines.
Delinquency Monitoring: Track and report delinquent accounts, assist in collections efforts, and coordinate with loss mitigation teams when necessary.
Compliance & Documentation: Ensure servicing activities comply with federal, state, and investor guidelines. Maintain accurate records and documentation for audits and reporting.
Payment Processing: Process incoming payments, manage auto-draft setups, and resolve payment discrepancies.
Reporting & Analysis: Generate servicing reports and assist in identifying trends or issues that require escalation or resolution.
REQUIRED SKILLS AND EXPERIENCE
- Basic computer skills and familiarity with document management systems
- Fluent in Spanish and English
- Ability to work onsite 5 days a week
NICE TO HAVE SKILLS AND EXPERIENCE
- Bachelor's Degree
- Understanding of mortgage loan products, escrow processes, and servicing regulations.
- Experience with Encompass
Pay:
$25hr - $28hr
Seniority level- Seniority level Entry level
- Employment type Full-time
- Job function Administrative
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Inferred from the description for this jobVision insurance
Medical insurance
401(k)
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