Service Now Architect

1 week ago

Charlotte, NC, United States GlobalPoint Full time
JR1031793

Position: Service Now Architect (Discovery/SACM)

Location: Charlotte, NC (Hybrid)

Day 1 Hybrid Onsite

Job Summary:

We are seeking a highly skilled Discovery/SACM Architect to join our IT Service Management team. The ideal candidate will be responsible for designing and implementing robust solutions in the Service Asset and Configuration Management (SACM) and Discovery space, with a strong focus on ServiceNow Discovery, Cloud Discovery, and CSDM/CDMB frameworks.

Key Responsibilities:
  • Lead the design and implementation of Discovery and SACM solutions using ServiceNow.
  • Provide technical recommendations and solution architecture for business requirements in the SACM/Discovery domain.
  • Drive the adoption and implementation of Cloud Discovery across multi-cloud environments (AWS, Azure, GCP).
  • Ensure alignment with Common Service Data Model (CSDM) and Configuration Management Database (CMDB) best practices.
  • Collaborate with cross-functional teams including Infrastructure, Cloud, and Application teams to ensure accurate and complete discovery of hardware and software assets.
  • Define and enforce governance around configuration item (CI) lifecycle and data integrity.
  • Troubleshoot and resolve issues related to Discovery probes, sensors, and patterns.
  • Stay updated with the latest ServiceNow features and industry trends in ITOM and SACM.
Required Skills & Experience:
  • Expert-level knowledge of ServiceNow Discovery, including Cloud Discovery.
  • Strong understanding of CSDM, CMDB, and SACM principles.
  • Extensive experience with cloud infrastructure (AWS, Azure, GCP) and related discovery mechanisms.
  • Proven experience in designing and implementing scalable Discovery architectures.
  • Hands-on experience with ServiceNow ITOM modules and scripting (JavaScript, Glide).
  • Familiarity with ITIL processes and frameworks.
  • Excellent communication and stakeholder management skills.
Preferred Qualifications:
  • ServiceNow Certified Implementation Specialist - Discovery or ITOM.
  • Experience with automation and orchestration tools.
  • Exposure to enterprise architecture frameworks (e.g., TOGAF).

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