ServiceNow Analyst
1 week ago
Details:
ServiceNow Analyst / UX Engineer
Duration: Full time /Direct Hire
Location: Houston TX - 4 days onsite
The highly skilled ServiceNow Engineer IV will focus on improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders. Your role will involve leveraging expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.
As a ServiceNow Engineer IV you will:
- Enhance User Experience: Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
- Process Optimization: Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
- Low-Code Solutions: Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
- Feedback and Adoption: Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
- Training and Support: Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
- Best Practices: Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize "QA and Security First: in all implementations.
- Team Support and Issue Resolution: Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines.
- Bachelor's Degree Req and
- 8+ years of experience in related field or possess and equivalent combination of education and experience. Required and
- 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows. Required and
- 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives. Required and
- 8+ years of experience delivering IT solutions to business initiatives. Required and
- Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.
- Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
- UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
- Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
- Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
- Experience delivering solutions utilizing Agile methodologies.
- Certified System Administrator Required
- IT Service Management Preferred
- Certified Application Developer Preferred
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