Help Desk Specialist with TS/SCI

2 weeks ago

Washington, DC, United States Macpower Digital Assets Edge Full time
Executive Summary: Our organization is seeking a Help Desk Specialist II to support the Department of the Air Force in Washington, DC. This position requires an active TS/SCI clearance, a minimum of 5 years of experience in Information Technology or a related discipline, and compliance with DoD 8570.01-M IAT Level II certification standards.
Position Overview: The Help Desk Specialist will provide advanced technical support to end users across a wide range of systems and applications. This role requires strong troubleshooting skills, adherence to security standards, and knowledge of hardware, software, and network environments within a high-security setting.
Key Responsibilities:
  • Respond to and resolve technical issues via phone, email, and onsite support.
  • Identify, research, and document resolutions in the organization's solutions database.
  • Install, configure, and maintain commercial software and related upgrades.
  • Install and configure computers, monitors, network infrastructure, and peripherals.
  • Maintain and repair PCs, laptops, and Windows desktop applications.
  • Support hardware and software installation based on established computing standards.
  • Set up new users within IDAM and manage multi-level security LDAP profiles.
  • Monitor and enforce all IT policies and security procedures.
Required Qualifications:
  • Minimum 5 years of experience in Information Technology or a related field.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience (4 additional years may substitute for a degree).
  • DoD 8140/8570.01-M IAT Level II certification required within 6 months of hire.
  • ctive TS/SCI security clearance with eligibility for access to Special Access Program Information.
  • Willingness to undergo a Counterintelligence polygraph examination.
Preferred Qualifications:
  • SAP system experience.

Location: Washington, DC.
Clearance Level: Active TS/SCI.

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