Information Technology_USA

1 week ago

Houston, TX, United States SysMind Tech Full time

**Please strictly adpersonre to tperson following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CANDIDATEBEELINEID
i.e. PTN_US_9999999_SKIPJOHNSON0413

Bill Rate market rate -market rate/hr

MSP Owner: Felix Avalos
Location: Houston
Duration: 6 months
GBaMS ReqID: 10331855

Must-Have
Experience on Globalscape EFT and Managed File Transfer (MFT) or any otperson Globalscape products.
Good knowledge on tperson networking concepts and File transfer protocols (SFTP, FTP, FTPS, HTTPS).Experience on DMZ, RAM, and AWE CONFIGURATIONS for file transfers
Good knowledge on resolving tickets and troubleshooting P1, P2 issues as per agreed SLAs without any breach.
Hands-on on account creation, configuring even rules, connection profiles and key pair and issues related to otperson modules.
Excellent troubleshooting and analytical skills.
Excellent communication skills.
Able to identify tperson classify problems, diagnose tperson root cause of tickets, and determine resolutions to related problems.
Good command over 7th and 8th versions of Globalscape and aspects related to tpersonse versions.

Shift timings 530 PM to 230 AM and 700 PM to 400 AM(ONcall-support)

Good-to-Have
Experience on DMZ, RAM, and AWE CONFIGURATIONS for file transfers
Hands-on on High Availability (HA) servers and RAM agents wpersone Globalscape application resides.
Experience in encryption and decryption, configuring SSL on tperson server, EFT modules and Permission groups setup.
Have knowledge on Unix and Power personll scripts and able to run tperson queries integrated with File transfers.
Knowledge on Putty, WinSCP and File ZillaSN Responsibility of Expectations from tperson Role
1 Handling tperson tickets or issues without escalations
2 Should follow all tperson SLA response and resolution principles
3 Willing to work on desired shifts and serve tperson ON call support
4 Should be able to solve all tperson issues or tickets based on customer approvals
5 Should have capability to work independently on critical incidents

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