Residential Maintenance Technician

5 days ago

Cleveland, OH, United States American Avenue Full time
Residential Maintenance Technician (HVAC)
We're building and servicing the largest portfolio of quality housing in the heart of America. We need YOU to make it happen.

About American Avenue Property Management LLC.

American Avenue Property Management (AA) is a boutique real estate fund specializing in the management of affordable, single-family rentals across the U.S. Our mission is to provide residents with the best rental experience by leveraging innovative, software-driven operations to manage and improve homes in dozens of markets simultaneously. We pride ourselves on creating safe, comfortable, and quality living environments for our residents.

As a Residential Handyperson/Maintenance Technician, we call Property Engineer's (PE), you'll be the face of AA, representing our values and commitment to residents and the community. We're looking for skilled, reliable, and proactive individuals who take pride in their work, uphold high standards, and are ready to make a real impact on our residents' lives.

Role Overview:

As a PE, you'll play a key role in ensuring tenant satisfaction by inspecting, repairing, and maintaining homes. You'll proactively identify and address issues, setting the standard for our relationship with tenants through excellent service and communication.
  • Perform general maintenance and repairs, including Carpentry, HVAC, Plumbing, and Electrical work.
    • Must be proficient in residential HVAC (strong preference for candidates with advanced HVAC and Plumbing)
      • Troubleshooting + Installs
  • Travel from home to home within your metro daily
  • Conduct property inspections, secure homes, and complete vacancy/wellness checks.
  • Handle minor pre-renovation repairs, utility inspections, and basic troubleshooting.
  • Manage move-in/out meetings and property turnovers.
    • Ability to "Turn" homes (repairing/light renovation to home from one tenant to the next) a must
  • Maintain and document property conditions using handheld technology (e.g., iPad, iPhone).
Key Qualities for Success:
  • Trustworthy: Be the friendly, reliable point of contact for residents, neighbors, and code enforcement. By providing transparency and dependability, you'll help create a positive, trust-based relationship with our tenants.
  • Ownership: Take full responsibility for work orders (WO), setting realistic expectations, communicating timelines, and following through to resolution.
  • Clear Communication: Keep residents informed every step of the way, ensuring they know the next steps and expected completion dates.
Qualifications:
  • Multi-Trade Knowledge: Proficient in carpentry, plumbing, HVAC, electrical work, and property turns.
  • Customer-Focused: Strong communication skills for positive resident and team interactions.
  • Tools & Transportation: Must own tools and have a truck or van.
  • Licensing & Location: Valid driver's license required; reside within reasonable proximity.
    • EPA Universal Certification Required
  • Problem-Solving Skills: Excellent troubleshooting and analytical abilities.
  • Tech-Savvy: Comfortable using handheld devices for work orders and updates (IOS).
  • Code Knowledge: Familiar with building codes, EPA, and OSHA regulations.
  • Professionalism: Maintains a reliable, professional appearance.
  • On-Call Ready: Available for emergency requests.
Perks and Benefits
  • COMPENSATION - Industry leading hourly rate
    • BONUS - Best in class bonus incentives quarterly tied to performance
  • GUARANTEED HOURS - We guarantee at least 40 hours of work, or we will make up the difference.
  • GAS/VEHICLE REIMBURSEMENT - We reimburse you for both gas and vehicle. In total → 70 cents per mile
  • OTHER PERKS - PTO, Fully Covered Health/Dental for Employee, 401K , plus much more. We are hand-picking a very small team of the best
  • GROWTH - American Avenue is rapidly growing. Our mission is to create the best in class maintenance team in the country Strong growth opportunities for performers.
  • TOOL REIMBURSEMENT policy
  • STREAMLINED TECHNOLOGY - we will make your life simple with tech that will help route, assign, and manage your workflow.

This position is ideal for professionals who are passionate about creating safe, comfortable homes and are looking for a role with autonomy, responsibility, and the chance to make a positive impact. Join us to help shape the reputation and success of American Avenue.

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