Customer Success Manager, Federal Government

About the Role The Customer Success Manager (CSM) plays a critical role in the success and execution of our Workday Federal Government customers to help them realize the full potential of their investment. As a CSM, you will advocate on behalf of Workday these customers and take a team-based approach in helping them to succeed. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. You will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives to support our customers' growth.About YouBasic Qualifications: Customer Success Manager (P3)3+ years’ experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment3+ years’ experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction.Experience (3+ years) in having supported the Federal and/or State & Local Government (or similar) customer base.Basic Qualifications: Sr Associate Customer Success Manager (P2)1+ years’ experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment1+ years’ experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction.Experience (1+ years) in having supported the Federal and/or State & Local Government (or similar) customer base.Other Qualifications:Excellent organization, time management, and communication skills.Proven track record to collaborate and build strong relationships with customersProven ability to engage across corporate functions (Sales, Professional Services and Product Management).Proven ability to engage across corporate functions (Sales, Services, and Product Management).Exemplary verbal and written communication skills, including the ability to chair meetings with customer & leadershipPrevious experience with issue resolution and escalation management at both the business owner and executive levels.Excellent customer interaction skills, with a focus on effective communication, problem-solving, and relationship building to enhance customer satisfaction, retention, and drive sales.Comprehensive product knowledge, including a thorough understanding of product features, benefits, applications, and market positioning.Strong influencing skills, including persuasive communication and the ability to drive consensus and effectively collaborate with stakeholders.Demonstrated negotiation skills, with the ability to effectively communicate, find common ground, and reach mutually beneficial agreements in various situations.Bachelor’s degree or equivalent work experience.Ability to travel up to 25%.Posting End Date: 11/30/25 The application deadline for this role is the same as the posting end date stated.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please .Primary Location: USA.VA.McLean (Tyson's Corner)Primary Location Base Pay Range: $99,300 USD - $149,000 USDAdditional US Location(s) Base Pay Range: $89,900 USD - $159,700 USDAdditional Considerations: The application deadline for this role is the same as the posting end date stated as below: 11/30/2025