Account Manager
5 days ago
1 big thing: Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ:Why it matters: The Account Manager will be responsible for renewing and expanding our partnerships with HQ customers and will work alongside a dedicated Customer Success Manager to achieve usage, revenue, and retention goals within these partnership organizations.Go deeper: In this role, you will make an impact to Axios HQ through the following responsibilities: Successfully renew and upsell existing clients and consistently perform against individual and team quantitative and qualitative KPIs - predominately in SMB and Mid-Market segmentsPartner with a dedicated Customer Success Manager to manage a high volume book of business of Axios HQ customers - focusing specifically on renewals, upsells, upgrades, and further saturation of the client footprint. Collaborate closely with the sales and customer success teams to ensure a smooth handoff when new clients purchase the Axios HQ product Work alongside a dedicated Customer Success Manager to ensure continual training and user adoption support across the client lifecycleDevelop a deep understanding of customers' business goals, communications strategies, and use cases to build a plan alongside a dedicated customer success manager who helps them achieve their goals for Axios HQ.Advocate on behalf of customers’ needs to help inform product development and strategySet an exceptionally high standard for customer service as we bring new clients onto Axios HQ - this can include responding to client challenges/problems, proactively scheduling regular check-ins, providing timely feedback to the product and engineering team for feature requests and bug reports, etc. The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills/experience: 3+ years of experience in a revenue-generating, customer-facing role - ideally in account management, within the Software as a Service (SaaS) or AI industryExperience managing a book of business of 100+ accounts Proven track record hitting and exceeding renewal and upsell quotas Exceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructureGrowth mindset with a constant desire to receive feedback, learn and grow Strong commercial skills, with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsells Comfort with a fast-paced environment where things are growing and changing at lightning speed Don’t forget: Axios HQ believes in fair and equitable pay. Annual on-target earnings for this role is in the range of $90,000-$110,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills.Health insurance (options include 100% paid for individuals, 75% for families)Fertility and family planning coveragePrimary caregiver 12-week paid parental leave401K, plus company matchTele-mental health services Generous vacation policy, plus company holidaysMonthly work-from-home stipendCompany equityA commitment to an open, inclusive, and diverse work cultureAnnual learning and development stipend
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Account Manager
5 days ago
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