Service Manager Remote, United States

Description About GE VernovaGE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, ., with more than 80,000 employees across 100+ countries around the world.GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world’s energy infrastructure to provide more reliable and affordable energy.Job SummaryThe Service Manager III plans, prepares, and manages projects from beginning to end in order to maximize productivity and meet customer requirements. In addition to owning the overall execution of site projects, the Service Manager III will act as the field execution owner for the customer, managing Fulfillment 5 (safety, quality productivity, on-time-delivery, and cost) to ensure operating plans are met according to schedule. The Service Manager III serves as the primary customer interface and is responsible for compliance with local legislation.Essential Duties & Responsibilities:Develop field service outage cost estimates using standards. Ensure all aspects of the job related to field service are planned accordingly, including schedule, cost, man loading, and job set-up. Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment5 and customer KPI/CTQs targetsServe as the additional customer interface with P&L, and communicate with the Customer Service Manager, CSL, and CPMReview and verify the forecast to maximize utilization and meet catalog targetsReview sub-contracts and negotiate terms and conditionsCommunicate with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to update the job status and ensure project success on a daily basisLead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls to maintain project accountabilityOwn the status and monitoring of progress and costs of the project with the support of the project controls teamConduct audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activitiesAnalyze and report project close out metrics to determine proximity to operating plan targetsReview revenue pacing and billing and approve supplier invoicesManage PO limit reports, placed employees without POs, unbilled shipments, accounts receivable, and credit card aging to remain within cost targetsLead shift handover review sessions to improve the effectiveness of future projectsImplement corrective actions based upon Safety Observations, Advanced Communication Notifications, and Root Cause AnalysesInterview candidates and assess job qualifications to assist with the recruitment and hiring processesReward and recognize strong performance on the job site via site compensation / incentive processEnsure EHS standards at site are met by working with the Site EHS Specialists to develop and execute FME plans, customer requirements, and overall OneGE EHS plan compliance and completionPreside over the execution activities of a team of field employees to include outage managers and construction managersRun or support (as required) end customer pre- and post-outage meetings to maximize project efficiency and effectivenessIdentify the need and complete requisition process for tooling and 3rd party vender (labor and non-labor) servicesApprove technical reports generated on site, update documentation as requiredMaintain contact with TFAs running you assigned projects for direction, updates and support as neededTravel may be requiredAbility and willingness to work holidays, weekends and overtime as required by field assignmentsYou may be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.Required Qualifications & Experience:7 to 10 years applicable experience and demonstrated success/knowledge5+ years managing and developing employees5+ years of specialized/industry experienceBachelor’s degree or equivalent in related field with minimum 5 years project management experience;Experience in power generation or technical industry can be substituted for degree and/or project management experienceEnglish proficiency requiredDesired Characteristics:Excellent customer service and interpersonal skillsProficient in project managementAbility to solve complex problemsExcellent communication skillsAbility to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlinesCompensation and Benefits:The annual salary range for this position is $119,000 to $196,400. This is an exempt from overtime position. FieldCore benefits include insurance (medical, dental, vision, disability, and life), retirement savings, health and Wellness reimbursement, and a bonus or incentive program. Eligibility for FieldCore benefits is determined under the terms of the applicable benefits plan.FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law