Part Time Concierge

5 days ago

Charlotte, United States TerraBella Senior Living Full time

**Job Title: Part-Time Concierge** **Location:** Charlotte NC **Job Type:** Part-Time **About Us:* Terra Bella Little Avenue is a leading [industry or type of business, e.g., luxury residential property, hotel, corporate office, etc.] dedicated to providing exceptional service and creating memorable experiences for our clients. We are seeking a detail-oriented and customer-focused Part-Time Concierge to join our team and help us maintain our high standards of excellence. **Job Summary:**As a Part-Time Concierge, you will be the first point of contact for our residents/guests, providing them with a warm welcome and exceptional service. Your primary responsibilities will include assisting with inquiries, coordinating services, and ensuring a positive experience for all visitors. This role requires a professional demeanor, excellent communication skills, and a commitment to delivering outstanding customer service. **Key Responsibilities:**- Greet and welcome residents/guests in a warm and friendly manner.- Answer inquiries related to property amenities, local attractions, and services in the area.- Assist residents/guests with reservations for restaurants, transportation, and entertainment.- Provide recommendations for local services, events, and activities.- Coordinate the fulfillment of special requests, such as deliveries, maintenance issues, and other services.- Manage package and mail delivery and notify residents of arrivals.- Maintain an organized and tidy concierge desk area.- Collaborate with other team members to ensure seamless communication and service delivery.- Handle guest complaints or issues promptly and professionally.- Stay informed about local events, attractions, and services to provide accurate information to residents/guests.- Perform additional administrative tasks as needed. **Qualifications:**- High school diploma or equivalent; additional education in hospitality or related fields is a plus.- Previous experience in concierge, hospitality, or customer service roles preferred.- Strong interpersonal and communication skills, with the ability to create a welcoming atmosphere.- Proficient in Microsoft Office Suite and experience with property management systems or concierge software is a plus.- Ability to work flexible hours, including evenings, weekends, and holidays.- Excellent problem-solving skills and the ability to think on your feet.- A commitment to providing exceptional service and enhancing the guest experience. **What We Offer:**- Competitive hourly wage.- Flexible scheduling to accommodate your needs.- A supportive and dynamic working environment.- Opportunities for professional development and growth. If you are a motivated individual with a passion for customer service and a desire to create unforgettable experiences, we would love to hear from you To apply, please submit your resume and a cover letter detailing your relevant experience. **[Company Name] is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.** JOB CODE: 1005526

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