SNOW ITSM Technical Lead

4 days ago


Hartford, United States Tata Consultancy Services Full time

Must Have Technical/FunctionalSkills •Experience asa Senior Technical Lead / Architect / Consultant •Experiencedin ITIL Process Definition, Integration Solutions, Architecture levelconfigurations. •Experiencedin leading at least 3 or more Transformation Implementation projects in ITSM/ITOM /ITAM / Integrations area and complete Implementation lifecycle forServiceNow. •Experience inServiceNow custom application design and development •ExpertiseServiceNow deployments, integration with other third-party tools,Orchestration, operational activities, Project Management expertise and mergingmultiple instances. •Experience inIT Asset Management Lifecycle and ServiceNow HAM Pro features and functions.  •Experiencedin leading at least five end to end Implementation projects in ITSM/ITOM/ ITAM[HAM, SAM] and CMDB. •Strong workexperience and associated for projects like Support, Maintenance, Migr ation,Upgrades, Integrations, and Implementations •Mentor andshare technical knowledge/guidance to team. •Designtechnical solutions and best practices guidance based on customer requirementsand convert to functional requirements. •Responsiblefor reviewing requirements to ensure that they are provided in sufficientdetail to be accurately estimated. •Very goodITIL process knowledge and ability to evaluate and bring out the correlationsand impacts with respect to customer requirements and ITIL / industrystandards.


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