Customer Success Manager

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. By joining Datavant today, you’re stepping onto a highly collaborative, remote-friendly team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. The Customer Success Manager is part of the Customer Operations organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers in support of custom risk adjustment projects and reports on project status to all stakeholders. The Customer Success Managers are hybrid project management/client success and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful customer retention and project success. What you will own: Lead the relationship with the customer ensuring that they receive the best possible result delivery, service and support. Manage coordination, tracking and reporting of all things related to customer projects. Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, retrieval management, engineering, sales, and executive teams. Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.). Own client success / project management processes, tools, reference materials and cross functional usage. Monitor project status and success throughout the entire project lifecycle. Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders. Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales/Product/Operations team(s). Identify, define and execute process improvements in line with department needs and organizational goals. Partner with the internal teams to identify, prevent, and resolve issues affecting customer projects. What you bring to the table: 3+ years project management and/or client success experience Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level BS degree in business, technology or related field Knowledge of healthcare industry, payment models, risk adjustment, record retrieval, medical coding, physician workflow, and/or electronic health record systems Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful Excellent written and oral communication skills Bonus points for: Strong bias for action and collaboration and well developed sense of urgency Strong curiosity and ability to correlate data from many sources Professional and respectful demeanor in a high pressure work environment Detail oriented, self‐starter with proven track record of execution and results Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment Advanced presentation skills; comfortable presenting to multiple audiences Ability to establish rapport with multiple client stakeholders Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes. Demonstrated ability to conceptualize, manage and prioritize multiple projects Prior startup experience a plus We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.  We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is [$X,XXX - $X,XXX]. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will beanonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process. This job is not eligible for employment sponsorship.