Platform Solution Architect

Platform Solution Architect (ESM) - Solution Architect-081964DescriptionJob Title: Platform Solution Architect (ESM) - Solution ArchitectLocation: Atlanta, GATravel:25%Job description:What do you need to start?An experienced Service Integration SME/Architect/Solutions architect/Consultant with proven thought leadership in technical and process implementationsWhat your development path can look like?Platform Solution Architect Solution Director, Platform Solution Architect Architect, Solution LeadWhat have we prepared for you?As the s Platform Solution Architect you will participate and actively support business development initiatives by building most robust, optimized, cost effective and victory-oriented solutions for Enterprise Services Management, ServiceNow solutions and IT Operations Platform. You will work closely with Regional and GDC Pre-sales and solutioning management and different CIS senior stakeholders from the Onshore regions as well as directly with our clients.Key Responsibilities:What duties will help you grow?End-to-end responsibility for the solution across transition, run and transformation in ESM Portfolio tower portfolio areaResponsible for development of the tower solution related elements with support of Solution specialists and SMEsEnsures all client requirements within scope are analyzed and solutionedWorks with other tower owners to align solutionsProvides detailed cost input including inputs from SMEs and ensures that tagging is in line with strategy set by Solution Manager & DA.Identifies cost behaviors of cost lines and relationship to client unit pricingWorks with other members of the team to align on common assumptions and to avoid gaps and overlapsClearly articulates the basis of any subcontractor/supplier (e.g. OSS provide or software supplier) quotes, including assumptions and exclusions and the validity period of pricing – works directly with subcontractor Solutions to the client SLA’s, and documents/agrees any exceptions from the standardsInput to Solution Artefacts (Cost systems, RAIDE, Solution Approval pack, etc.)Reviews and inputs to the contract schedules, SoW, SLA etc.Contributes to proposal writing - aligned to sales strategy, themes, scoring mechanismSupports Commercial Lead with Draft/mark-up of the schedules relating your part of the solution (SoW, SLA etc.)Supports Solution Manager and contribute to the Sales to Delivery Handover (StDH)Brings in market intelligence from a portfolio “competitiveness” standpoint both from the global and regional markets. Key areas are analyzing the client buying patterns, price points and third-party analyst views on the portfolio. Good grasp on similar portfolios available in the market with the ability to analyze, stich & customize some of the core portfolio services & solutions, as per specific client needs (not falling under the standard portfolio services & offers)Required Skills:Excellent at communicating solutions to both technical and non-technical audiencesAnalytical mind with evaluative and problem-solving abilities, able to define technical solutions aligned with client’s business problems at an architectural and design level of detail3+ years of hands on experience in IT Service Integration design, transition or operations processes3+ years of hands on experience in business analysis and configuration or administration of ITSM modules of ServiceNow PlatformFamiliarity of other Service Management Tools (such as BMC Remedy, Kinetic Data)Experience in Service Request Management and Fulfillment, Service Catalogue is a plusExperience in implementation of non-core ServiceNow modules (i.e. Service Portfolio, Service Offerings, etc.) Experience in implementation of non-ITSM ServiceNow modules (i.e. HR, Shared Services, Security, etc.) Experience in Service Asset Configuration Management Experience in Organizational Change Management GeneralBackground from either run or transformation within the specific portfolio towerStrong connection to portfolio team Motivated to develop across breadth of the tower to expand technical skillsCustomer engagementStrong client facing skills, able to clearly articulate tower solution and roadmap to client face-offsPresentation and writing skills – to be able to articulate their tower solutionManagement:Leadership of the virtual team working within Portfolio tower solution; ability to coach, steer, challenge, guide – support in case of challengesStrong team leader to manage and coach team through tough deadlines Stakeholder management, engagement and socialisation within the management related to the Portfolio areaTechnical/Portfolio: Strong technical depth in Portfolio towerGood understanding of vendor and partner landscape for the tower, including Capgemini preferred partners and productsAbility to perform an Enterprise Architect level consulting/advisory and due diligence type work for complex deals to ensure smooth transition to actual delivery teamsLife at CapgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:Flexible workHealthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster Relief