Vice President, Delivery Excellence

Overview : As the Vice President, Delivery Excellence you will play a pivotal role in ensuring the successful execution of our strategic initiatives, product development, and customer implementations. You will be responsible for overseeing a team of dedicated project managers and establishing best practices to drive efficiency, quality, and alignment with our business objectives. The role is expected to drive organizational change in support of a repeatable, scalable approach to delivering projects with increased quality and predictability, reduced cost, improved margin and ultimately drive improved Customer and Employee experience. The Vice President, Delivery Excellence, will be responsible for the portfolio health and successful customer projects and will leverage our methodology and digital toolset to ensure that customers are referenceable and have a strong partnership with HealthEdge. The Vice President, Delivery Excellence will provide support to the entire Global Professional Services organization by overseeing development of best practices, processes, and accelerators that will streamline our projects, reduce cost, and eliminate waste. About Global Professional Services: Our Global Professional Services team supports customer-funded service delivery initiatives separate from standard SaaS license support activities. Examples include customer implementations, business expansion, and optimization initiatives.  What you will do: Strategic Leadership:Develop and execute a strategic vision for the customer delivery organization that aligns with the company's goals and objectives.Drive services scoping, pricing and sales for new and existing customers.Design a scalable delivery model, leveraging best practices and repeatable processes, direct complex delivery programs with predictable outcomes.Drive the adoption of digital, waterfall, and agile project management methodologies to enhance project delivery speed, flexibility and outcomes.Drive initiatives to delight our customers, with the goal of increasing our customer satisfaction, renewal rates, and recurring services revenue per customer. Develop and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance. Team Management:Recruit, retain and grow the customer delivery portfolio VPs, Directors and their teams of Project Coordinators, Project Managers and Project Directors.Foster a culture of collaboration, accountability, and continuous improvement within the organization. Work with cross-functional teams to identify and mitigate areas of risk at both the project and organizational level.Manage departmental resource supply against budget and project demand ensuring achievement of utilization and billability targets. Project Portfolio Management:Manage portfolio of customer engagement projects; prioritize, plan, and execute, ensuring projects are delivered on time, within budget and on expectation.Maintain and enforce high standards of communication and documentation including project forecasting and health status tracking and reporting inclusive of project financial, schedule, scope, and overall delivery health.Oversee and drive financial performance and at the project and portfolio level and implement corrective actions as needed. Manage all projects to an appropriate level of profitability.Proactively manage and report on portfolio health and OKR updates.Contributes to a culture of delivery, efficiency and excellence across disciplines.Collaborate with customer and internal leadership to ensure expectations and processes are aligned for project success.Monitor and drive adherence to our implementation methodology (both internally and externally) and contribute to ongoing refinement of these practices.Monitor customer satisfaction with Professional Services deliverables and champion changes that will drive continuous improvement across service delivery teams. Risk Management:Identify and mitigate project risks, proactively addressing issues that could impact project success.Develop and enforce project governance and compliance standards. Stakeholder Communication and Collaboration:Act as a liaison between Customer Delivery and senior leadership, providing regular updates on project status, risks, and opportunities.Foster strong relationships with cross-functional teams, customers, and external partners. Work cross functionally with Account Management, Consulting Services, Engineering Services and Product Management to prioritize HealthEdge deliverables across all customers as needed.Builds strong relationships with customers and effectively manages customer interactions and communications to improve the relationship. Resource Allocation:Optimize resource allocation and capacity planning to ensure efficient project execution.Collaborate with HR to recruit, onboard, and develop top project management talent. What you bring: Prior Payer CAPS system implementation and delivery assurance is strongly preferred. Must be data and metrics driven, highly organized and able to work across multiple competing priorities. Experience managing a portfolio of enterprise software implementation projects. Bachelor’s degree in business administration, computer science, or a related field (master’s preferred). Proven management skills: ability to inspire, coach and develop staff. Proven track record of at least 10 years in senior leadership roles within project management or PMO functions, preferably in the healthcare or SaaS industry. Strong knowledge of healthcare payer insurance processes and regulations. Ability to analyze and assess the impact of change on employees and develop plans to address issues. Exceptional leadership, communication, and interpersonal skills. PMP, PgMP, or other relevant certifications preferred. Proficiency in project management tools and software. HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.  Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US  Type of Employment: Full-time, permanent  FLSA Classification (USA Only): Exempt  Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.    HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.  #LI-Remote  Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS