Workforce Manager
2 weeks ago
Job Description iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their individual fitness journey. We are currently seeking an ambitious pace-setter to join our team as a Workforce Manager working remotely within the Western US. Regular travel to Utah will be required for this position. The Workforce Manager will play a critical role in ensuring the efficient operation of our contact center by effectively managing workforce planning, scheduling, and forecasting. This individual will be responsible for developing and implementing strategies to optimize staffing levels, maximize resource utilization, and maintain service level targets. Role Commitments: Improve NA workforce forecasting accuracy to < +/- 10% Revamp or establish Commercial, Europe, and China workforce processes including forecasting, scheduling, and real time management Improve scheduling methodology to drive efficiencies dependent upon contact arrival patterns Drive and collaborate with key operations, finance, and technology stakeholders to enable 20% improvement in staffing efficiencies. Key Responsibilities: Workforce Planning: Develop and maintain accurate forecasts of contact volume and staffing requirements based on historical data, trends, and business projections. Scheduling: Create and manage optimized shift schedules for contact center agents, ensuring adequate coverage to meet service level objectives while balancing agent preferences and business needs. Real-Time Monitoring: Monitor contact center performance in real-time, adjusting staffing levels and schedules as needed to address fluctuations in call volume and maintain service level targets. Performance Analysis: Analyze key performance metrics such as service level, average handle time, and occupancy rate to identify opportunities for improvement and drive operational efficiency. Resource Optimization: Optimize workforce utilization by managing overtime, time off requests, and other scheduling parameters to minimize costs while maximizing productivity. Communication: Collaborate with operations managers, team leaders, and other stakeholders to ensure alignment between workforce plans and business objectives. Communicate staffing requirements and performance trends effectively across the organization. Continuous Improvement: Proactively identify process improvements and implement best practices to enhance workforce management processes and drive performance excellence. Forecast Accuracy: Continuously refine forecasting models and methodologies to improve forecast accuracy and responsiveness to changing business conditions.
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Senior Leader Workforce Management
3 days ago
remote, us TaxAct Full timeTaxAct helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our...
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Senior Manager, CX Workforce Management
2 weeks ago
remote, us Headway Full timeHeadway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept...
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Workforce Specialist
2 weeks ago
remote, us NSLS Full timeImagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled that they reach out and positively contribute to the lives of others. That’s who we impact, and that’s what we’re building. Want to be a part of it?To determine whether you'd be a good fit, ask yourself… Would you like to...
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remote, us Spring Health Full timeWhat you’ll be doing : Identify and launch productivity improvements; manage reporting strategies and processesProduce and iterate on reporting and analysis for service level and productivity metricsDiagnose and remedy inefficiencies in staff schedules and shift patterns; leverage findings to promote broader strategic initiatives for the teamPromote...
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Remote, Oregon, United States General Motors Full timeJob DescriptionThe OrganizationGM is undergoing a major transformation, both in how we operate and in how we will influence the future of mobility with automation and electric vehicles. Our Contingent Workforce Management team empowers GM's growth and success by providing the best contingent talent, efficiently and cost effectively.Job SummaryAs the...
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Remote, United States Ascension Full timeDetails Department: ERP, Payroll AccountingSchedule: Full-Time, Monday-FridayLocation: Remote - Up to 25%-50% TravelSalary: $93,857.00 - $126,983.00 per yearBenefits Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental...
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AVP-Workforce Management
1 day ago
Remote, United States Ascension Full timeDetails Come join Ascension as the AVP of Workforce Management and lead system-level strategies that strengthen labor efficiency, financial performance and operational excellence.Department: Labor ManagementLocation: Remote Salary: $193,037 - $260,600Incentive Programs: This position is eligible for participation in the annual bonus programBenefits Paid...
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Workforce Management Dialer Analyst
2 weeks ago
Remote, United States Upstart Full timeAbout UpstartUpstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional...
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Director of Product
2 weeks ago
Remote, United States ZINC Zillow, Inc. Full timeAbout the teamAt Zillow, we believe home should be more than just a dream. Our purpose is to make home a reality for more and more people.The Zillow Home Loans (ZHL) Factory and Transaction AI teams power the financing experience within this vision. Our mandate is to deliver a home financing journey that gives consumers more confidence, transparency, and...
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Sr. ERP/Reporting Analyst
3 days ago
Remote, United States Ascension Full timeDetails Department: Ascension Data Science Institute Schedule: Full-time, 8 hour day shift, Monday - FridayLocation: RemoteSalary: $91,107.00 - $126,998.00 per yearBenefits Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs...
