Systems Engineer I

Summary: Performs duties as level one support, including troubleshooting hardware and software issues for various desktops, laptops, printers and network devices in a Windows network environment with various business applications. Assists the Network Engineers in supporting the LAN/WAN infrastructure (switches, routers, firewalls, servers, workstations, mobile devices, etc.)Job Responsibilities: Equipment and Technical SupportPrimary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners, maintaining, deploying and reviewing workstations and laptop base images. Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance. Provides tier one technical support for all corporate network devices and across all IT platforms and applications. Responds in a timely manner to service requests from end-users received via service tickets and/or help desk calls. Provides end-user training and support for remote access and company issued devices.Network SetupAssists with the management of the corporate network environment. Ensures resources are deployed to ensure high levels of availability and optimal performance. Serves as support for the onboarding of new/existing employees as needed to corporate network and any corporate devices as well as AV equipment installed at the HQ and any remote office locations.Continuous Improvement and Risk ManagementSupports the implementation of new technologies and platforms supporting business objectives. Assists in the management of small to medium sized projects according to project management schedules. Safeguard company data by ensuring cybersecurity procedures and regulatory guidelines are followed. Recommends improvements when appropriate.Other ResponsibilitiesPerforms other job-related duties as assigned.Job Requirements:BS in Computer Science, Computer Engineering, Electronic Engineering or related disciplines.Minimum of 3 years of professional technology support (end user or desktop) or related experience.Periodic travel to other branch offices is required along with additional travel for branch buildouts and expansions as needed.Excellent problem-solving, communication, both verbal and written, and customer service skills.Strong interpersonal ability, with aptitude to learn new tasks quickly and explain technical concepts and instructions to non-technical staff members.Services as first point of contact to receive, triage and escalate situations as needed, managing requests from support through resolution or escalation.Ability to troubleshoot with end users to resolve operational issues and restore services.Experience with IT Service Management ticketing and service principles.Experience with installation and configuration of end user systems and devices, cabling and operational best practices.Experience with Mobile Device Management and onboarding end users to laptops, phone, tablets etc.Experience with printers/copiers, basic networking, audio-video equipment and phone systems.Supports higher level engineers with routine maintenance tasks, updates/upgrades and inventory tracking.PreferredPrevious Financial Institution Experience.Jira Service Management Experience.ITIL knowledge/certification.Hours: Incumbents in this role, due to the nature of the role, must be available to be “on-call” in the case of emergencies. “On-call” includes being available during unusual normal operating business hours, including weekends. Columbia Bank offers the following benefits:Medical, Dental, Vision and Rx which are contributory.Bonus programs.Employee Stock Option Program (ESOP).Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).Paid Time Off (PTO) which includes Personal and Vacation Time.Paid Sick Time.Bank Holidays.Employees may participate in the 401k program.Schedule:This role is eligible for a hybrid schedule; 3 days in the office and 2 days' work from home based on business need.Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.