Customer Service Representative
19 hours ago
Are you seeking an opportunity that combines a fulfilling career with flexibility? LaCassa Plumbing is looking for a Customer Service Representative to become the central pillar of our team in Westmont, ILAt LaCassa Plumbing, we're not just a plumbing company - we're a family-oriented team that values your growth. As an Office Admin - Customer Service Representative, you'll enjoy competitive pay starting from $19 an hour,plus attractive spiffs offered for booked calls monthly. We also believe in a healthy work-life balance and provide paid time off (PTO). Join us and find more than a job; discover a place to thrive, learn, and advance in your careerBECOMING OUR CUSTOMER SERVICE REPRESENTATIVE:This position has the flexibility to choose between two schedules: Monday through Friday OR Tuesday through SaturdayAs an Customer Service Representative, your workday is a dynamic blend of responsibilities. You'll be the friendly and professional voice handling customer inquiries, ensuring they feel valued and heard. Efficiently scheduling service appointments and dispatching our skilled technicians is part of your daily routine. You'll maintain meticulous customer records, ensuring that billing and invoicing processes run smoothly. Collaboration is key as you work closely with our field technicians to provide timely customer updates. You'll also play a crucial role in obtaining permits for specific jobs, ensuring our projects run without a hitch. Your expertise in booking leads and delivering exceptional service to our clients is instrumental in our success.REQUIREMENTS:Customer service experienceAbility to adapt and work well under pressureStrong communication skillsOutgoing personality with a lot of patienceProficient in managing and posting content on company social media accountsDispatching experiencePreferred Qualifications:Proficiency in computer applications is a bonusAbility to speak Spanish is a plus, as we serve a diverse clienteleKnowledge of creating engaging content, including videos, graphics, and written posts, to effectively promote the company's brand would be a plusLEARN ABOUT US:We have been providing excellent residential plumbing services throughout our community for over 20 years Everything from drain cleaning and fixture repair to sump pump repair and water heater replacement, we do it all. Every day, we strive to treat our all customers like family as we believe in exceptional customer care and honesty. With our experience and skill, we have all the solutions that fit each client's needs and budget We are residential service experts to our customers, so every day we do our best to meet and exceed those expectationsWe have a professional and experienced team here at LaCassa. Our staff is very valuable to us, so we ensure that they are taken care of. For our amazing team, we offer great benefits, an uplifting team environment, and opportunities for advancement and growthELEVATE YOUR CAREER TODAYAre you ready to make a significant impact in your career with LaCassa Plumbing? Our initial application process is streamlined to be quick, easy, and mobile-friendly. We hope to meet you soonJob Posted by ApplicantPro
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