Hotel Guest Service Representative

Discover your future at The Trade Hotel Milwaukee, now hiring a Hotel Guest Service Representative Why You’ll Love Working with Us As the Official Hotel of Deer District, The Trade Hotel is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream City’s dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views. Our achievements include: Hotel Opening of the Year 2023 Development Excellence Award 2024 AAA Four Diamond Hotel 2024 WRMCA Concrete Design Decorative Commercial Award 2024 About the Role We are looking for talented people who will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality. Greets and interacts with guests in a warm, friendly, and professional manner to ensure 100% guest satisfaction Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box" Maintains the front desk area clean and neat by sanitizing surfaces and office equipment Performs all guest accounting functions according to established property operating procedures to ensure all guest accounts are complete and accurate Understands and applies all required safety and security procedures to maintain a safe and secure environment for team members and guests Records adequate information for group blocks to be reported to the appropriate management personnel  Flexibility to occasionally work mid and evening shifts is required based on staffing needs.  ** Starting wage for this position is $16.00 - $18.00 per hour but final wage will be based on experience** The The Trade Hotel Milwaukee is managed by NCG Hospitality, a USA Today Top Workplace winner 2025 family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. Here is what we offer our team members: Professional Development: - Dedicated training and development with opportunities for growth - Educational and professional certification assistance Team Member Travel Perks: - Worldwide hotel stays starting at forty-nine dollars per night - Rate based on availability and property brand - Free night stays at NCG Hospitality hotels Core Benefits: - Paid Sick Time - Paid time off and anniversary day off with pay - Paid volunteer hours → Earn money for community service - Flexible schedules Health and Wellness: - Health, Dental and Vision plans - Virtual telehealth services - Team Member Assistance Program with mental health resources - TeleDoc confidential counseling - Health and fitness monthly reimbursement program Financial: - 401(k) retirement plan - 100% match on the first 3% and 50% match on the next 2% of team member contributions - Same day pay - Catch Of The Day Program → Earn money for helping other team members and guests - Everyone Sells → Earn money for bringing in business to our properties - Referral program for team members What We Are Looking For Strong interpersonal, relationship building and communication skills Strong attention to detail and organized  Ability to work effectively and efficiently in a fast-paced setting Reliability and honesty  Who is NCG Hospitality?We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility. The Trade Hotel is owned and operated by NCG Hospitality, a USA Today Top Workplace Winner 2025NCG Hospitality is an Equal Opportunity Employer. Compensation: $16.00 - $18.00 per hour