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Job Description: Trigyn's direct government client has an immediate need for a ServiceNow Developer/Admin in New York, NY (REMOTE). The details of the opportunity are below. Description of work and skills: Responsible for the design and implementation of technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and the Organization. The ideal candidate is a technical expert in ServiceNow and takes pride in designing best in class solutions that push the boundaries of platform capability. Understanding best practice configuration principles within ServiceNow and have an adept understanding of the delicate balance between configuration and customization and the risks posed to the platform are critical for this role. • 5+ years of experience working in a waterfall and agile development. • 5+ years of experience with ServiceNow ITSM, ITOM, ITBM, PPM, Service Portal, and Employee Portal modules. • Ability to work individually or with a team. • CSA, CAD, CIS ITSM, CIS ITOM, or CTA preferred certifications. • Experience supporting the customization, administration, and configuration of the ServiceNow tool. • Experience with documentation software (., Microsoft Word, Excel, Project, Jira, PowerPoint, Visio). • Experience with HTML5, CSS, AngularJS, JavaScript, Web Services, PowerShell, Shell Script, Jelly, and Glide APIs. • Configuration/customization experience on various ITSM, ITOM, ITBM, and Core ServiceNow platform capabilities. • Experience with Automated testing Framework and Guided Tour Designer. • Protocol: TCP/IP, Ethernet, FTP, SSH, T1, Firewalls. • Experienced with databases from SQL to NoSQL databases tools. • Experience with Vancouver release. • Experience with BACCM. • Hands on experience building and using APIs in the ServiceNow platform. • Experience with RDBMS tools, data modeling, and CSDM. • Experience with CMDB, Discovery, Orchestration, Service Mapping tools in ServiceNow platform. • Experience with Asset Management, Event Management, Scoped Applications, Performance Analytics. • Prior experience with integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems. • Ability to plan resource requirements from high level specifications and the ability to convert them to technical specifications. • Work with external non-full-time staff and manage their time accordingly and maintain good working relationship. • Strong communications skills and the ability to explain complex concepts in plain language. • Experience working in a large government agency • Working knowledge of Discovery and Application Dependency mapping with tools such as Application Dependency Mapping (ADM), SolarWinds Server & Application Monitor, Dynatrace or Device42 • Working knowledge of ITIL Foundations concepts • ITIL v3 Foundation Certification • Understanding of SDLC and Agile development Tasks/ Duties: • Configure and develop ITSM, SPM & other modules in ServiceNow platform with minimal oversight. • Create technical documentation describing solutions developed. • Adhere to the defined best practices and standards across the development team. • Collaborate with Business Analysts and others across IT to better understand the business need and propose options where possible. • Ensure requirements are clearly documented with the correct attributes, product assignment, and tracked throughout their lifecycle. • Provide input to the Project Manager to support effort estimation and support prioritization. • Support the planning, preparation, and execution of ServiceNow releases. • Support transition to production. • Help evaluate new ServiceNow releases and determine the business value provided. • Attend daily standup meetings and coordinate with other teams as required. NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.
