Helpdesk Support Analyst

2 weeks ago

Atlanta, United States Tier4 Group Full time

Helpdesk Support Analyst II (Senior)Contract to Hire – Atlanta, GAAre you a tech-savvy problem solver looking to take your IT career to the next level? Our client is seeking a highly skilled Helpdesk Support Analyst II (Senior) to join a dynamic IT team. This is not an entry-level role—we’re looking for someone with advanced experience in enterprise or military IT environments, strong Active Directory skills, and a passion for automation, development, or Microsoft 365 (M365) administration.What You’ll Do: Troubleshoot complex technical issues across hardware, software, and connectivity for end-users. Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations. Administer and support M365 services, including Exchange, SharePoint, and Teams. Image and deploy PCs using industry-standard tools and practices; manage full lifecycle of hardware and software. Collaborate with internal teams to support software deployments and IT initiatives. Monitor and respond to helpdesk tickets promptly and efficiently. Participate in continuous improvement initiatives to enhance IT support functions. Document and maintain IT processes and procedures. What You’ll Bring: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 3–5 years of experience in enterprise or military IT environments. Strong knowledge of Active Directory and M365 administration. Experience with automation and scripting (PowerShell, Python, etc.). Proficiency with Microsoft SCCM, Intune, VPNs, MDM, and ITSM tools. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills. Ability to work independently and collaboratively. Required: CompTIA A+ and Microsoft Certified: Azure Fundamentals. Preferred: Certifications in Azure administration, AI, or Development. Why This Role?This is your chance to work in a fast-paced, innovative IT environment where your skills will make a real impact. You’ll be part of a team that values expertise, collaboration, and continuous growth.

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