Sr. Director of Operations

5 days ago

Savannah, United States Phoenix3 Collective Full time

We are seeking a dynamic and results driven Senior Director of Operations to lead and elevate hospitality operations across multiple venues within our Continuing Care Retirement Community (CCRC). This role requires a strategic leader with exceptional financial acumen, proven expertise in labor management, and a passion for delivering outstanding resident experiences across skilled and assisted living environments. The ideal candidate will have experience in high end resort, country club, or multi-site hospitality management and will bring the vision, drive, and leadership skills to manage multiple dining venues, build high performing teams, and ensure excellence in service standards. A CDM credential and culinary background are preferred but not required.Key Responsibilities:• Lead, hire, train, motivate, coach, and develop hospitality team members to cultivate a high performance, resident focused culture.• Oversee daily operations of multiple dining venues, including skilled nursing and assisted living dining services, ensuring exceptional resident satisfaction.• Develop and enforce labor controls, staffing models, and scheduling practices to optimize operational efficiency and manage costs without compromising service quality.• Manage financial performance of hospitality operations, including budgeting, forecasting, cost control, and P&L responsibility.• Collaborate with executive leadership to implement strategies that enhance resident experience and drive operational excellence across all venues.• Ensure compliance with all regulatory requirements, safety standards, and internal policies across all dining venues.• Utilize culinary knowledge to support and collaborate with foodservice teams; CDM credential preferred.• Analyze operational data to identify trends, implement corrective actions, and continuously improve service delivery.• Serve as a role model for hospitality excellence, consistently setting high standards and driving continuous improvement.• Partner with clinical, wellness, and ancillary teams to ensure a seamless, integrated resident experience.Qualifications:• Minimum of 10 years of progressive leadership experience in hospitality, preferably within CCRCs, skilled nursing, assisted living, high end resorts, or country clubs.• Demonstrated success in multi venue management with responsibility for multiple dining operations.• Strong financial and operational acumen, including experience with budgets, labor management, and cost controls.• Proven ability to recruit, develop, and lead high performing teams.• Exceptional hospitality and customer service orientation with a track record of elevating resident experiences.• CDM certification and culinary experience preferred but not required.• Excellent communication, organizational, and problem-solving skills.• Ability to travel between multiple venues as required.Key Attributes:• Strategic thinker with a hands-on leadership style• Results oriented and driven to achieve operational and financial excellence• High emotional intelligence with the ability to inspire and influence teams• Passionate about creating exceptional dining and hospitality experiences

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