Operations Senior Manager, Workforce Optimization

What you’ll be doing : Identify and launch productivity improvements; manage reporting strategies and processesProduce and iterate on reporting and analysis for service level and productivity metricsDiagnose and remedy inefficiencies in staff schedules and shift patterns; leverage findings to promote broader strategic initiatives for the teamPromote balance in supply/demand through effective workforce management practicesCollaborate with Budget team for personnel needs forecasting Work with clinical managers and leaders to understand best practice, and align clinical team needs with operational requirementsIdentify trends and deep dive into team data to improve team performance and to create accountability/visibility across the teamSupport the development of strategic plans, goals, and objectives that align with core areas of focusUnderstand how SLAs impact the business and work with key stakeholders to achieve best practices and process improvements as business goals shiftTake ownership of workstreams and create standard operating procedures (SOPs) to support the delivery of care and elimination of barriersEnsure that SOPs are followed to achieve business objectivesAnalyze and troubleshoot issues submitted by the team; ensure appropriate triage measures are takenParticipate in special projects as directed Interview and onboard prospective team members as neededRoutinely audit and improve workforce management processesWorking closely with operations, PeopleOps, and IT to ensure alignment What we expect from you: Strong understanding of supply and demand, forecasting, and workforce planningExperience with healthcare or contact center staffing, 24/7 operations, and alternative work schedulesSignificant experience with workforce management tools and systems, preferably AssembledHighly analytical, able to identify trends and anomalies in demand and make recommendations about how to allocate supplyWorks autonomously within established procedures and practicesOutstanding communication, and organizational skillsHigh integrity, attention to detail, and an action-oriented attitudeAbility to thrive in a fast-paced and high-pressure environmentHumility, resourcefulness, directness, ambition, professionalismInterest in mental health careBonus: Experience working with clinicians, patients, and sensitive health information The target base salary range for this position is $110,000 - $142,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Hypergrowth meets impactWhat to expect working here: You will be held accountable to an exceptionally high bar and impactThis may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impactYou will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs youYou will create processes & products that have never existed beforeYou will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can beChange is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… You get to be surrounded by some of the brightest minds in the field You get to learn and grow at an extremely accelerated paceYou will experience transparency, integrity, & humility from leadership You will be empowered to constantly challenge the status quoYou get the space to experiment & innovateYou get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quicklyYou will become more resourceful and resilientYou get to be part of a winning team that opens doors in the future Benefits provided by Spring Health:Your Total Health: Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual account which is valued at $199/year per user. HSA and FSA plans availableA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents10 allocated sick days per yearFlexible paid time off in addition to 12 paid holidays throughout the yearAccess to, an on-demand virtual benefit that provides wellbeing coaching, and budget management.Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded afourweek, fullypaid, sabbatical leave to renew and recharge.  You And Your family: 4-4.5 months of fully paid parental leaveSpring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.Access to fertility care support through , in addition to $4,000 reimbursement for related fertility expenses Supporting you financially through: Our People team benchmarks all salaries using thefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the companyEmployer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can thrive in: Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City officesFocus Fridays: no meetings, no distractions, just time for you to get work done.Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.Up to $1,000 Professional Development Reimbursement per calendar year.$200 per year donation matching to support your favorite causes