Technical Support Engineer
2 weeks ago
Technical Support Engineer Full time/Direct hire Rockaway, NJ Hybrid position in office (07866) 2 days a week mandatory (after 90 prohibition period) SUMMARY Communicate directly to end users to assist in questions and/or problem resolution. Document any and all work performed for customers in Salesforce/ServiceMax. Works with the technical support team in handling Level 1 and 2 system issues. Must have extensive troubleshooting ability via onsite work or remote mechanisms to the customer base. Can train customers when required. Hybrid position in office 2 days a week mandatory (after prohibition period) ESSENTIAL DUTIES & RESPONSIBILITIES Install/Upgrade Activu software suite to the integrated solution Configure Activu software suite, including but not limited to all software settings, database configuration, define rights and permissions for groups, define sources (video, web, application, etc.), scripting for custom configurations, etc. Provide integration services such as but not limited to system IP changes, firewall/NAT explanation, advanced system configurations, etc. Troubleshooting of the integrated solution as necessary, which includes addressing hardware and configuration issues, and identifying software/OS issues. Troubleshooting system configuration, network and software/OS issues Troubleshoot display equipment as needed, including interpreting any error codes, determining cable vs. display issues, etc. Documenting all customer issues for use by support staff and management Training on the integrated solution to client base when necessary Mandatory after-hours on-call rotation Must have a reliable internet connection and appropriate work from home environment. SUPERVISORY RESPONSIBILITIES This position has no direct reports EDUCATION Associate degree or equivalent experience required EXPERIENCE / SKILLS / CERTIFICATIONS Experience Minimum of 5 years of IT experience required Minimum of 2 years' experience in a customer support/service environment required CTS certification preferred Network+ and/or Security+ or comparable required Minimum one year experience installing, troubleshooting, and maintaining complex TCP/IP network security, routing, and physical network topologies Minimum of one year of experience as an Implementation Engineer for Activu or similar role with another company Familiar with NetSuite cloud applications or other similar CRM ticketing systems Experience performing component and interface level integration and stability tests Strong hardware and software troubleshooting skills with Client, Dell and other server and client systems Performing administrator function in a Windows environment, preferably in a cable, telecommunications or audio/visual environment Performing installs and troubleshooting of Windows software, network and operating system components Proven communication skills relative to the application of technical products and business issues Specific Skills / Certifications Understanding of network configurations to properly configure/troubleshoot where necessary Training experience preferred Excellent written and verbal communication skills required Travel to customer locations may be required Other tasks assigned by Management from time to time MS Windows Server 2016/2019/2022 MS Windows 10/11 MS Office suite US Citizenship required Valid driver's license PHYSICAL DEMANDS / WORK ENVIRONMENT Light duties typical office plus repair shop assistance.
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Rockaway, United States Dar Group Full timeTYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market. With over 3,000 employees throughout the Americas, Asia, and Europe, the firm provides support on projects of varying size and complexity. Together, we enhance conventional...
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Rockaway, NJ, United States Dar Group Full timeTYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market. With over 3,000 employees throughout the Americas, Asia, and Europe, the firm provides support on projects of varying size and complexity. Together, we enhance conventional...
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Lead Engineer, Roads + Highways
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Lead Engineer, Roads + Highways
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Rockaway, NJ, United States Tylin Full timeTYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market. With over 3,000 employees throughout the Americas, Asia, and Europe, the firm provides support on projects of varying size and complexity. Together, we enhance conventional...
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Lead Engineer, Roads + Highways
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