Field Technician III

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. FORTNA is seeking a highly skilled Field Service Technician III to work at customer sites to deploy, install and commission specialized MHE equipment. The Field Technician III combines an exceptional understanding of both Installation, Engineering, and leadership best practices. The ideal candidate will be comfortable proactively researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. Must be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.Installation- The Field Service Technician will be responsible for the proper installation of kitted materials as per specs. This includes having the ability to read and understand Electrical Wiring Diagrams & Mechanical drawings. The Field Service Tech will have the ability to troubleshoot electrical Panels and field IO.Commissioning- The Field Service Tech will be able to use and understand basic manufacturer provided software tools to configure and troubleshooting system equipment. Utilize pre-engineered checklists and manufacturer provided software to preform basic equipment configuration tasks.KEY TASKS & RESPONSIBILITIES:Lead and Install all FORTNA mechanical and electrical components as per FORTNA standards and expectations.The ability to forecast potential obstructions, offering solutions in advance to keep schedule. Prioritize cases according to severity and escalate accordingly.Maintain a high level of professionalism and work to establish a positive rapport with every customer representative.Experience within an industrial controls environment.Ability to follow schematics and PLC logic to identify a problem.Ability to maintain a clean work area as required.Working ability to follow and apply all applicable safety requirements for compliance with regulatory agencies.Report workplace hazards associated with equipment being used, workplace injuries and/or illness and workplace near miss incidents immediately to direct supervisorAbility to safely operate personal hand tools, grinders, welders, forklift, etc.Ability to read and interpret schematics and manualsCustomer focused with good communication skills to provide professional, complete equipment serviceAbility to work independently as well with team members.Sense of urgency with commitment to achieving successQUALIFICATIONS: Experience leading or guiding teams/employees working in an industrial or commercial environmentStrong capabilities in using Microsoft OfficeElectrical/PLC/Computer/Mechanical certification a plusAble to read electrical schematics and troubleshoot electrical equipment.Experience in automation, conveyors is a required.SKILLS/ABILITIES:Good analytical and problem-solving skillsMust have strong mechanical, electrical and solution driven skillsAbility to read and understand technical manuals, read measure devices and blueprintsExcellent written and verbal communication, and client-facing/customer service skillsMust understand OSHA safety rules as well as industrial and electrical lawsPossess strong electrical and mechanical abilitiesWORK ENVIRONMENT: This job operates in an industrial environment.TRAVEL: 85%+ travel will be required for this position.The base salary range for this role is $27.64 to$41.44. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.