Inside Sales Specialist

4 days ago

Fort Wayne, United States Summit Brands Full time
Description:

SUMMARY: The Inside Sales Specialist role is responsible for generating revenue by engaging with end-user consumers through various sales connections including, but not limited to, cold-calling, emails, website chats, forums, texts, and selling shows.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Executes assigned playbook to deliver sales & profit goals in all assigned territories.
  • Make a minimum of 100 outbound sales connections per day to existing and potential end-user consumers.
  • Execute against all lead generation activities implemented by marketing.
  • Provide customer service to inbound connections – including order entry, order resolution, or product assistance.
  • Ensure standards and protocols of customer service are followed throughout all communications with end-user consumers.
  • Work with sales leaders to drive continuous improvement of all processes.
  • Identify, research, and resolve existing end-user consumer inquiries and issues utilizing cross-functional team members as necessary.
  • Use system to record sales tracking and order entry into CRM and ERP systems.
  • Use product training and processes at an appropriate level for the job.
  • In-depth knowledge of products to confidently sell in person at trade shows.
Requirements:

QUALIFICATIONS: Must be driven, self-motivated, proactive, entrepreneurial, disciplined, organized, servant mentality, patient, and passionate. Proficient with the following:

  • Experience with sales concepts, practices, and procedures.
  • Customer-obsessed personality that creates a positive impression to determine customer wants and needs.
  • Exceptional ability to build rapport with customers in a friendly demeanor.
  • Active listening, negotiation, and closing skills to ensure customer trust.
  • Strong interpersonal, written, and verbal communication skills to solve problems.
  • Ability to make judgments and decisions with little supervisory input.
  • Effectively use PC and various software programs, including Microsoft Word, Microsoft Excel, Microsoft Outlook, ERP system, and Customer Relationship Management software.

EDUCATION and/or EXPERIENCE:

  • High school, some college, or equivalent is preferred.
  • 4+ years of Customer Service and relationship building.
  • 2+ years experience in Sales, Marketing, or Telemarketing.
  • A deep knowledge of, and passion for, hunting is a plus.
  • Experience with big box hunting, national retailers, and hunting dealers is a plus.

SUPERVISORY RESPONSIBILITIES: None.

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