Customer Service Dispatcher

4 days ago

Rochester, United States Groome Transportation (ND) Full time
Job Description:
Dispatchers respond to passenger inquiries via phone or in-person, manage and schedule reservations, including payments, all while providing excellent customer service. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicle.
Role and Responsibilities
  • Answer customer inquiries, assist walk-in customers
  • Take new reservations from callers and walk-ins
  • Check in passengers
  • Check road conditions/accidents on major routes and assess re-route possibilities
  • Verify bank for register
  • Direct drivers on the radio about reroutes and accidents
  • Ready driver’s book, keys and radio per run
  • QC passenger counts and money received from all locations & makes notes for accounting if money/credit cards missing
  • Manage lost and found items
  • Inform Operations and Management of any vehicular accidents
  • Advise Operations, Fleet Manager if vehicle goes down and arrange replacement service
  • Secure drivers if a driver calls off on a scheduled run
  • Cancel drivers if passenger counts necessitate reduction in allotted vans, with approval from supervisor/manager
  • Update dispatch log for next shift
  • Work varied shifts as needed
  • Contact supervisor concerning any customer service representative absences
  • Perform other duties as required

Job Requirements:
Qualifications and Education Requirements
  • High School diploma or equivalent
  • 1 – 2 years previous customer service or dealing with the public
  • 1+ year handling multiple phone lines
  • Software experience with Word, Excel, and Outlook and other Internet applications
  • Some experience using scheduling and/or reservation software
  • Cash handling experience
  • Ability to communicate effectively in English
Satisfactory completion of each of the following:
    • Background investigation
    • Drug test
    • DOT physical and agilities test (drivers only)
    • Motor Vehicle Report (drivers only)

Groome Transportation’s top priority is their commitment to employee and passenger safety. To see more information about Groome’s approach to ensuring safety in response to COVID-19, please visit our website:
https://groometransportation.com/travel-updates/
Keywords: Bus, CDL, Non CDL, Shuttle, Bus Driver, Shuttle Driver, Airport Shuttle, Limo, Transportation, Groome, Campus, Campus Shuttle, Customer Service, Dispatch

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