Principal Technician

2 weeks ago

Norfolk, United States Enterpryze Consulting Ltd. Full time

Principal Technician (ICT Systems)


  • Working Location: Norfolk, VA, USA
  • Language: High proficiency level in English language



EXPERIENCE AND EDUCATION:


Essential Qualifications/Experience:

· Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
· 3+ years’ practical experience of implementation and maintenance of ICT (Information and Communication Technology) end systems within a large organization
· Good understanding of ICT systems and the ability to work independently to solve problems
· Good experience configuring hardware and software
· Hands-on experience troubleshooting technical issues and providing technical support to end-users.
· Experience in System Administration of both Windows and Linux Server Operating Systems
· Broad and sound technical knowledge and experience in distributed Information Systems as they are applied to modern Command and Control Information Systems (C2IS)
· Experience with MS SQL DB, other database packages, database queries and scripting
· Experience with and a good working knowledge of Relational Databases management including backups, archiving and replication

Desirable Qualifications/Experience:
· Knowledge of Microsoft SharePoint Portal administration and troubleshooting
· System and Web-based application troubleshooting and fault analysis
· Knowledge of applications used to support service delivery such as system monitoring, event management, and performance analysis
· ITIL Foundation Certificate
· Experience in Service Operation in an Enterprise Service Delivery environment including practical use of service management tools (e.g. ITSM)
· Prior experience working in an international environment comprising both military and civilian elements
· Knowledge of NATO responsibilities and organisation, including ACO and ACT

DUTIES/ROLE:
· Software configuration
ü Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment
ü Applies agreed standards and tools, to achieve a well-engineered result
ü Collaborates in reviews of work with others as appropriate
· System software
ü Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning
ü Applies system software parameters to maximise throughput and efficiency
ü Installs and tests new versions of system software
ü Contributes to preparation of software implementation procedures with fall back contingency plans
· Network support
ü Carries out agreed network maintenance tasks and specified operational configuration of network components
ü Establish and diagnose network problems/faults using the required troubleshooting methodology and tools
ü Uses network management software and tools to collect agreed performance and traffic statistics.
· Systems installation and removal
ü Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client
ü Uses standard procedures and diagnostic tools to test installations, correct problems, and document results
ü Records details of all components that have been installed and removed
ü Assists users and follows agreed procedures for further help or escalation
ü Contributes to the development of installation procedures and standards
· Release and deployment
ü Uses approved tools and techniques for specific deployment activities
ü Administers the recording of activities, logging of results and documents technical activities undertaken
· Deputize for higher grade staff, if required
· Perform other duties as may be required

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