Clinical Manager RN

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Clinical Manager RN (CMRN) - Physician Office - Tuckahoe Orthopedics

Summary of Primary Function/General Purpose of Position

In conjunction and collaboration with the Regional Practice Administrator and the office site Practice Managers, provides clinical and administrative managerial oversight and direction for clinical day-to-day operations of multi-site Spine Vertical. Liaises with all spine physicians regardless of site location. Able to multi-task, manage difficult conversations with employees and/or providers, prioritize work and possesses general knowledge of non-clinical and clinical areas. Models and develops patient-focused culture with an emphasis on patient safety and satisfaction. Maintains positive and collaborative relationships within the clinical environment and fulfills position responsibilities and expectations by coaching, developing and empowering clinical staff. Position requires RN or LPN licensure and 2 years related healthcare leadership experience. This position is designed to support high-volume or multi-site practices (7 or more providers, or 2 or more practices).

Essential Job Functions

The Clinical Manager, Spine works in conjunction with the office site Practice Managers and the Regional Practice Administrator and is responsible for clinical oversight of the Spine Service Line. Oversees Spine Navigator and the triage of patients from primary referral sources to appropriate back/spine provider type. Ensures accurate scheduling of back/spine patients to minimize appointment wait time and maximize efficiencies. Collaborates with office teams to ensure smooth, efficient clinical flow of the practice, and participates in the patient workload and schedule. In collaboration with other team members, ensures clinical supply, vaccinations, and medication inventories are readily available for clinical operations, and appropriately monitors and coordinates proper disposal according to regulatory requirements. Creates and maintains systematic monitoring process to document efficient supply and disposal procedures.

Oversees daily workflow of spine navigator and spine schedulers. In collaboration with office site Practice Managers ensures efficient workflow of clinical staff. Provides expertise with patient management systems, including EPIC workflow, functionality, and patient care procedures.

Ensures regulatory, documentation, maintenance, and inspection standards for clinical equipment, including oxygen tanks, refrigerator temperatures, autoclave, crash carts, other clinical equipment, and MSDS sheets for chemicals/liquids as required.

In conjunction and collaboration with the Regional Practice Administrator and the office site Practice Managers, provides direct managerial leadership input with spine associate performance evaluations, and ensures appropriate training and onboarding of new spine clinical staff. Educates/trains/follow up and re-train staff on procedures or equipment as needed.

In conjunction and collaboration with the Regional Practice Administrator and the office site Practice Managers, acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations and a collaborative team environment.

In conjunction and collaboration with the Regional Practice Administrator and the office site Practice Managers, provides constructive coaching and performance feedback to clinical staff regarding workflow improvement/efficiency as needed. Participates in clinical and administrative development and growth activities to ensure retention of clinical talent.

Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight, and temperature) and documentation of patient/family needs. Performs duties according to the appropriate scope of practice and identifies significant changes in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.

Assists patient and provider with virtual visits to include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting when necessary, obtaining chief complaint, health maintenance checks and reviewing the medications, follow up orders/appointments following visit and collecting co-pays.

Within state guidelines, performs procedures and tests.

Maintains skills per the departmental competency guidelines to meet patient care and daily operational needs. This may include front desk workflows, i.e., patient registration, scheduling, phone triage, cash handling, check-in/check-out and performing scribing duties on an as needed basis. Travel to other facilities for BSMH providers or adjusting hours to meet patient care needs as directed by the practice manager may also be required.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Education Qualifications -

Required Minimum Education:

Vocational/ Technical Degree

Specialty/Major

Registered Nurse

Preferred Education

2 Year/ Associates Degree

Specialty/Major

Licensed Practical Nurse or Medical Assisting.

Licensing/ Certification -

Licensure/Certification Required

Must possess one of the following: active, unrevoked state LPN licensure with medication and IV privileges OR Registered Nurse licensure. Basic Life Support (BLS) also required within 90 days of hire.

Licensure/Certification Preferred

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Minimum Qualifications

Minimum Years and Type of Experience

2 Two years of related leadership experience in a healthcare setting, preferably a physician practice.

Other Knowledge, Skills and Abilities Required

Medical Terminology, ability to use standard office equipment. Electronic Medical Record (EMR) experience.

Other Knowledge, Skills and Abilities Preferred

Strong oral and written communication skills, and an ability to collaboratively work with patients, families, and teams within a high-volume environment. Strong attention to details and an ability to multitask without prior instruction or direction. Demonstrated conflict resolution skills, and an ability to set priorities and successfully lead teams.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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