Claims & Risk Operations Specialist

4 weeks ago


Chicago, United States Lettuce Entertain You Restaurants Full time
Overview:

Hiring Now: Claims & Risk Management Specialist

Lettuce Entertain You Restaurants is looking for a Claims & Risk Management Specialist with 2-4 years of risk management or related experience to join our team at the Lettuce Corporate Office on the far north side of Chicago. Any restaurant industry and food safety & sanitation experience is ideal.

A Few of Our Benefits:

Competitive Salary
Paid Time Off - including Paid Holidays, Personal Days & Vacation
401(k)
Blue Cross Blue Shield Medical Insurance
Dental & Vision Insurance
Life, Accident Protection & Critical Illness Insurance
Domestic Partner Benefits
Restaurant Discounts
Employee Assistance Program - focusing on a commitment to mental health & wellness

Why Work With Lettuce?

Lettuce is a culinary-driven restaurant company with a genuine commitment to our people: we welcome unique perspectives and nurture diverse talents at 130+ locations, supported by our Culture of Caring. If you’re ready to be a part of what we do next, then explore your possibilities at Lettuce and apply today

Candidates must be able to commute to Lettuce Corporate (5419 N Sheridan Rd, Chicago IL 60640). EOE. We participate in E-Verify / Participamos en E-Verify

Responsibilities:

Coordinate with general liability claim investigations, including but not limited to review of video surveillance footage, and securing required incident documentation and evidence while modeling and fostering the Company's Culture of Caring
Coordinate with guest property claims including but not limited to retrieval and inspection of guest property, investigation and confirmation of item value, and processing reimbursement requests
Assist with general liability litigation discovery process, including collection of documentation and preparation of file materials as requested in litigated cases
Initiate, draft, receive, respond to and direct departmental communications and related materials, including but not limited to General Liability and Risk Management phone calls and emails
Capture, review, print, log, and distribute general liability incident reports
Organize and maintain general liability claim files, monitor and log claim activity, and scan closed files for preservation
File documents related to general liability, sanitation and food safety on a weekly, monthly and/or annual basis
Collaborate with LEYE managers, employees, insurance representatives, investigators and attorneys, to collect and exchange information, and schedule claim-related activity
Develop and maintain strong relationships with professional contacts including but not limited to investigators, attorneys and insurance representatives as well as LEYE managers and employees
Process invoices for third party services including food safety audits and security
Track, log and file Health Department food safety inspection reports and action plans
Generate and distribute departmental reports as needed
Generate customer service requests for complimentary restaurant certificates and reconcile incident activity with LEYE customer service department
Assist stores with maintaining food safety supplies including but not limited to signage, notices and forms
Safely and effectively use and operate all necessary tools and office equipment including risk management software
Maintain availability to work a variety of days and events including nights and weekends
Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
Ability to multitask calmly and effectively in a busy, stressful environment
Work in a confined, crowded space of variable light, noise and temperature levels
Ability to occasionally retrieve and distribute files or office supplies weighing up to 10 pounds
Qualifications:

Minimum of 2-4 years of experience in risk management or related field

Restaurant industry and food safety and sanitation experience is ideal

Knowledge of general liability insurance policies and procedures

Strong analytical skills and attention to detail

Excellent communication and interpersonal skills to effectively communicate with internal and external stakeholders

Salary Range: USD $70,000.00 - USD $85,000.00 /Yr.

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