Float Member Service Representative/Travelling Teller

Would you find joy in traveling to different branches in Mid-Michigan? Are you passionate about helping members find products and services to assist them in their financial wellness? Members First Credit Union is seeking an enthusiastic Float Member Service Representative/Teller. If you thrive in various environments while providing excellent member service and referring products that fit members' needs, apply today and help us create a better tomorrow

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace out true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities

FLOAT MEMBER SERVICE REPRESENTATIVE I

Non-Exempt

Reports to: Float Branch Leader

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.

Essential Duties
"We empower people in their journey of wellbeing"
MFCU is looking for a Float Member Service Representative (MSR) to be Trustworthy, Caring, and Enthusiastic in receiving and processing MFCUmember transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions.
Works at various credit union branches within the designated service area, adapting to the specific needs and dynamics of each branch. Ensure consistency in service quality and adherence to credit union policies and procedures across all branches.
Maintain accurate transaction records and follow-through with member requests, regardless of branch location.
The ability to adapt communication and be open to receiving feedback through indirect as well as direct leader
This position is an in branch/office role, must be available to work 8 a.m. to 5 p.m. M-F, involves daily travel to branch/support team locations, Saturday business hours as scheduled, and some outside of normal working hours for meetings and/or education/trainings

Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.

Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions
Remind delinquent members that their payments are due
Maintain Sales and Service Performance Expectations
Process member’s cash and check transactions, to include deposits, withdrawals, check cashing and loan payments
Handle inquiries on member’s accounts, statements, and histories
Process check orders as needed
Sell Visa Gift and Travel Cards and cashier’s checks/money orders
Collect any fees as required for services
Answer phones and handle inquires
Process mail as needed
Assist other departments with clerical duties as required
Participate and engage in monthly developmental coaching

General Sales Expectations

Build relationships with current and new members. Offer products and services that will help improve their financial wellbeing
Actively participate in Credit Union initiatives, promotions, and achieve assigned financial service goals
Assist with the onboarding process that continues to build relationship with new members

Other

Attend education functions/ Community Difference Projects (CDP)
Other duties that may be assigned from time to time

Qualifications and Expectations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.

Strive to exceed credit union, department, and personal goals
Team oriented
Dependable
Highly organized
Produces accurate work results
Readily keeps others adequately informed
Presents a professional image
Maintains a high level of knowledge about credit union philosophy, products and services
Ability to communicate with members and other staff – clearly and concisely
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to move or transport up to 25 pounds.
Able to remain stationary for 2-4 hours at a time.

Work Environment
Must maintain a neat and orderly work area.
Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.

Education and Experience
Minimum high school graduate or equivalent.
Experience operating a personal computer
Ability to communicate with members and other staff – clearly and concisely
Good working knowledge of all credit union products and service
Skills in Microsoft Word, Excel, and Outlook
Knowledge of, or the ability to learn Credit Union systems, products, services, and procedures
The ability to attain the Financial Counselor Certification (CCUFC) through CUNA within the first 6 months

Experience
Preferred
Knowledge of, or the ability to learn Credit Union systems, products, services, and procedures
Education
Required
High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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